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Money Support
Money Support
From budgeting and benefits to insurance and buying household goods. We can help you make the most out of your money by providing expert financial support.
Frequently asked Questions
Yes, our specialist Welfare Benefits team will be able to help you with your benefit query, please contact us for further advice and assistance.
Yes, we offer a wide range of advice and support to help you pay your rent. We can also make referrals to other agencies who can provide more specialist support, please contact us to arrange this.
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Money Support
Budgeting and benefits to insurance and energy advice, we can help you make the most out of your money by providing expert financial support.
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Benefits
Find out more about what support we offer to help you understand benefits and check what you may be entitled too.
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Increasing energy prices
From 1 April, households that are currently on a standard variable tariff will see their bills rise when the new energy price cap comes into force. The new cap will be announced in February. It is expected that costs will jump from £1,277 per year for the average household to around £2,000, an increase of more than 50%.
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Your Support
We have a number of support offers to help our tenants live comfortably and feel safe in their homes.
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Universal Credit
Universal Credit is a single payment for people who are looking for work or on a low income.
Home / Your Support / Money Support / Universal Credit -
Getting winter ready
As the temperature starts to drop, we all start to feel the costly pinch around this time of year with increased energy usage and extra spending. We’re here to support you where we can.
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Rent is changing for all tenants
We follow rules set by the government when we calculate annual changes to your rent. Our teams can support you to plan for these upcoming changes.
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Financially Stronger Places Grant
Apply for a grant to help develop a project that could support financial inclusion and provide residents with the skills and confidence to manage their own money.
Home / Your Community / Community Grants / Financially Stronger Places Grant -
Request For Money Support
If you're in financial difficulty, get the help you need by requesting support from our friendly Financial Wellbeing Advisors.
Home / Your Support / Money Support / Request For Money Support -
Supporting Sustainable Places
We are determined to enable and deliver strong and sustainable places, that are greener and that support people and partners to thrive. We are a unique anchor in local communities that can bring about amazing transformation through physical regeneration, supplying new affordable homes, getting people into employment and bringing communities together.
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Supporting Sustainable Tenancies
We aim to offer services and support so that our tenants are happy, empowered and living in comfortable and manageable homes in sustainable places and we are committed to helping tenants sustain their tenancy.
Home / About Us / Annual Report 2023/24 / Supporting Sustainable Tenancies - Supporting Sustainable Tenancies Home / About Us / Plan A 2022-2025 / Supporting Sustainable Tenancies
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Supporting Sustainable Tenancies
We are determined to enable and deliver strong and sustainable places and to deliver this our tenancies must be sustainable. We want you to feel happy living in comfortable and manageable homes.
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Supporting Sustainable Places
We aim to support beautiful, sustainable and thriving places that meet your aspirations and nurture a sense of pride and belonging.
Home / About Us / Annual Report 2023/24 / Supporting Sustainable Places -
About Us
We are an award winning not for profit housing association based in County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our communities. Read our Plan A, financial statements, annual report, value for money self assessment. Find out our roles and responsibilities.
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Moving In
Our handy Moving In guide will help you to get set up and settled in your new home as quickly and easily as possible.
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Rent Account
Everything you need to know about accessing your rent account and making a payment online.
Home / Frequently Asked Questions / Rent Account -
Healthy Places Grant
Apply for a grant to help develop a project that could support people of all ages to improve their health and wellbeing.
Home / Your Community / Community Grants / Healthy Places Grant -
Skills Foundations
Are you out of work or looking to gain new skills? Our Skills Foundations can provide you with the skills to put you on a new career path.
Home / Your Support / Work And Training Support / Skills Foundations -
Supporting Sustainable Places
We are committed to enabling and delivering strong and sustainable places, that support people to thrive.
Home / About Us / Annual Report 2021/22 / Supporting Sustainable Places -
Supporting Sustainable Tenancies
We are determined to enable and deliver strong and sustainable places and to deliver this our tenancies must be sustainable. We track the sustainability of our tenancies and this helps us to focus our support interventions where needed.
Home / About Us / Annual Report 2021/22 / Supporting Sustainable Tenancies -
Supporting Sustainable Places
We are determined to level up our places. We strive to support and deliver strong and sustainable places, that are greener and that support people and partners to thrive.
Home / About Us / Annual Report 2022/23 / Supporting Sustainable Places -
Dementia Support
A dementia diagnosis can be devastating, but it does not mean you cannot remain independent in your home. We are committed to supporting you and your family to make sure that living with Dementia can still mean having a full and meaningful life.
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Digital Support
We are working with Digital Unite to support you to safely access the digital world.
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Our Board
Meet our Board members and view the committee make up.
Home / About Us / Our Board - Supporting your tenancy Home / About Us / Annual Report 2020/21 / Supporting your tenancy
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Apprenticeship Support
Our Livin Futures team can support you into an apprenticeship role by helping you to find local vacancies, improving your job hunting skills, building a strong CV and interview preparation.
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Value For Money
The reports listed below outline how much our services cost, how they compare to other housing associations, how efficiencies are being made and how all of this contributes to providing quality homes, support and vibrant communities.
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Community Grants
We can provide you with funding to support your project idea and help our tenants and communities, particularly during this difficult time.
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Domestic Abuse
Find out more about the help and services we have available if you or someone you know is a victim of domestic abuse.
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Pay Your Rent
Everything you need to know about checking your rent balance, making an online or telephone payment, setting up a direct debit and requesting money support.
Home / Your Home / Pay Your Rent -
Greener Places Grant
Apply for a grant to help develop a project that could improve greener spaces, develop greener skills, examine greener energy or deliver a greener life.
Home / Your Community / Community Grants / Greener Places Grant -
Volunteering And Work Experience
We can help you gain new skills by putting you forward for voluntary work as well as organising work experience.
Home / Your Support / Work And Training Support / Volunteering And Work Experience -
Digital Unite tips and guides
Here are some helpful tips, guides and other resources if you need any refresher training following our support.
Home / Your Support / Digital Support / Digital Unite tips and guides -
Applying For A Home
Find out everything you need to know about filling in your Durham Key Options application and bidding on our properties.
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Work And Training Support
Livin Futures can help you to improve your CV, develop your skills and find a job that is right for you.
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Annual Report 2021/22
Welcome to the 2021/22 annual report for you, our tenants. We are proud to share highlights of how, despite the incredibly challenging economic conditions we continue to face as we emerge from the pandemic, we have been able to support you.
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Safer Places Grant
Apply for a grant to help develop a project that could resolve incidences of anti-social behaviour and neighbourhood.
Home / Your Community / Community Grants / Safer Places Grant -
Our Partners
We work with like-minded groups of people to help us deliver our Plan A. Our community partners provide a lifeline to so many people in so many ways.
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Ways We're Helping You
We have helped support these people and we can help you.
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Planet A
We are in a climate emergency - there’s no Planet B! Planet A is our strategy map to a greener future, ensuring we act now to create environmentally sustainable futures for generations to come. Our strategy sets out seven objectives and 17 key actions to deliver over the next three years.
Home / About Us / Plan A 2022-2025 / Planet A - Our Plan A Priorities Home / About Us / Plan A 2022-2025 / Our Plan A Priorities
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Transforming Customer Experience and Digital Services
Rising energy prices and a cost of living crisis meant that the services we delivered to support our customers in 2022/23 were needed more than ever. Throughout these challenging times we continued our journey to deliver a brilliant customer experience in everything we do.
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Contact Us
Get in touch by telephone, email and LiveChat and read our helpful frequently asked questions.
Home / Contact Us - Annual Report 2020/21 Home / About Us / Annual Report 2020/21
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Annual Report 2023/24
Welcome to the 2023/24 Annual Report for you, our tenants. I am delighted to be able to share the highlights from what has been a challenging time for us all.
Home / About Us / Annual Report 2023/24 -
LiveChat with us
Speak to our specialist money support team. They will be available on LiveChat from 10:00-12:00 every day to support you and provide advice on how to deal with the changes in living costs.
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Bringing Places Together Grant
Apply for a small grant of up to £500 to help bring your community together.
Home / Your Community / Community Grants / Bringing Places Together Grant -
Request For Work And Training Support
Looking to get into employment? We can help you to improve your CV, develop your skills and find a job that is right for you.
Home / Your Support / Work And Training Support / Request For Work And Training Support -
Planet A
This year we worked with a consortium of partners in the North East and Yorkshire and bid successfully for £1.1m of Government funding, through the Department of Energy Security and Net Zero which we matched to support improvements to the energy efficiency of our tenants homes.
Home / About Us / Annual Report 2022/23 / Planet A -
Our People
Meet our Leadership Team made up of Alan Boddy, Sean Brodie, Helen Darby, Graham Darby and Paul Stephens.
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Community Spaces
We own and manage several buildings, and the activities in them to bring more opportunities to tenants and residents in our communities.
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Careers With Us
Are you ready to be part of something great? We need people who are passionate about improving lives and communities. Choose a career with us and benefit from our learning and development opportunities and excellent staff rewards.
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Getting Involved
Find out how you can get involved and give feedback to help us improve our services.
Home / About Us / Getting Involved -
Plan A 2022-2025
Plan A is our map to a better future, previously business strategy. (Governance)
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Annual Report 2022/23
Welcome to the 2022/23 Annual Report for you, our tenants. I am delighted to be able to share the highlights from what has been a challenging time for us all.
Home / About Us / Annual Report 2022/23 - Improving your community Home / About Us / Annual Report 2020/21 / Improving your community
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Background
Plan A is our map to a better future, previously business strategy.
Home / About Us / Plan A 2022-2025 / Background -
Providing Quality Sustainable Homes
We aim to provide you with safe, warm, high-quality, and sustainable homes.
Home / About Us / Annual Report 2022/23 / Providing Quality Sustainable Homes - Your Support Documents Home / Your Support / Your Documents / Your Support Documents
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Finance
How we spend your rent
Home / About Us / Annual Report 2023/24 / Finance -
Meet the team
You will have a dedicated team on hand to answer any questions you might have about the project at the Courts:
Home / Your Community / Jubilee Fields Estate, Shildon / The Courts, Shildon / Meet the team -
Jubilee Fields Estate - Local offers
Following a survey to our tenants to establish what really matters to them about life on the estate, we further engaged with 13 of the 69 responding tenants to help us shape four pledges. These pledges are known as local offers and we will work collectively upon achieving these going forward.
Home / Your Community / Jubilee Fields Estate, Shildon / Jubilee Fields Estate - Local offers -
Frequently Asked Questions
Our frequently asked questions give you all the answers you need to be able to solve your query.
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Modern Slavery
Modern slavery is defined as "... the recruitment, movement, harboring or receiving of children, women or men through the use of force, coercion, abuse of vulnerability, deception or other means for the purpose of exploitation." This encompasses slavery, servitude, forced or compulsory labour and human trafficking.
Home / Modern Slavery - Support from community partners Home / Your Community / Support from community partners
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Anti-Social Behaviour (ASB)
We want you to feel settled and safe in your home, but we know that sometimes this is not always the case.
Home / Your Support / Anti-Social Behaviour (ASB) -
Ending Your Tenancy
If the time has come to end your tenancy, you can let us know by completing our online form.
Home / Your Home / Ending Your Tenancy -
Opportunities For Young People
Looking for your next opportunity? Livin Futures can help you find your next step.
Home / Your Support / Work And Training Support / Opportunities For Young People -
Gas Servicing - Keeping You Safe
The safety of you and your family is our priority. By carrying out a regular gas service, this helps to maintain higher levels of safety, health, money and also identify potential problems which may occur.
Home / Your Home / Looking After Your Home / Gas Servicing - Keeping You Safe -
Family Loans
A small loan can help you to make sure your child is ready for their next school term.
Home / Your Support / Money Support / Family Loans - Delivering a brilliant customer experience Home / About Us / Annual Report 2020/21 / Delivering a brilliant customer experience
- Building and acquiring new homes Home / About Us / Annual Report 2020/21 / Building and acquiring new homes
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The Courts, Shildon
Since 2018 we have been working hard alongside you to give you the homes you love in a place you want to live.
Home / Your Community / Jubilee Fields Estate, Shildon / The Courts, Shildon -
Greener Livin
An Energy Performance Certificate (EPC) shows how energy efficient your property is by giving it a rating between A and G, with A being very energy efficient and G being not very energy efficient.
Home / About Us / Environmental Sustainability / Greener Livin -
Transforming Customer Experience and Digital Services
Providing a brilliant customer experience is in everything that we do and this strategy sets out how we will transform customer services and business efficiency through listening and acting on customer feedback, using data well and providing modern digital services.
Home / About Us / Plan A 2022-2025 / Transforming Customer Experience and Digital Services -
Providing Quality Sustainable Homes
Our tenants expect to live in homes that are safe, warm, high quality and sustainable. We are committed to providing homes that are desirable and that our tenants are proud to live in. Our Providing Quality Sustainable Homes Strategy sets out 3 key objectives and 49 key actions to deliver over the next 3 years.
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Building and Acquiring Sustainable Homes
Building and Acquiring Sustainable Homes is our strategy map to delivering new, high quality, sustainable homes, which meet the needs of our tenants, in the places they choose to live. Our strategy sets out three objectives and 27 key actions to deliver over the next three years.
Home / About Us / Plan A 2022-2025 / Building and Acquiring Sustainable Homes -
Transforming Customer Experience and Digital Services
Providing a brilliant customer experience is in everything that we do, and we are committed to transforming customer services by listening and acting on customer feedback and using customer data to design and deliver modern digital services.
Home / About Us / Annual Report 2021/22 / Transforming Customer Experience and Digital Services -
Planet A
We are committed to making our homes and places more sustainable and energy efficient, helping you to live greener lives.
Home / About Us / Annual Report 2021/22 / Planet A -
Providing Quality Sustainable Homes
We aim to provide you with safe, warm, high-quality, and sustainable homes.
Home / About Us / Annual Report 2021/22 / Providing Quality Sustainable Homes -
Building and Acquiring Sustainable Homes
We aim to build and buy the right new homes in the right locations in our local area to ensure a mix of much needed homes designed to suit a range of needs.
Home / About Us / Annual Report 2021/22 / Building and Acquiring Sustainable Homes - Finance Home / About Us / Annual Report 2021/22 / Finance
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Building and Acquiring Sustainable Homes
We aim to build and buy new homes in the right locations within our local area to ensure a mix of much needed homes that are designed to suit a range of needs.
Home / About Us / Annual Report 2022/23 / Building and Acquiring Sustainable Homes - Finance Home / About Us / Annual Report 2022/23 / Finance
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Transforming Customer Experience and Digital Services
We aim to always deliver reliable, convenient and easy to access services and keep you informed about things that matter to you.
Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services -
Planet A
We aim to make a positive contribution to creating environmentally sustainable futures for generations to come, with tenants thriving in low energy homes and greener places.
Home / About Us / Annual Report 2023/24 / Planet A -
Providing Quality Sustainable Homes
We aim to ensure our tenants are living in warm, safe, high quality, sustainable homes in a place they are proud to live.
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Building and Acquiring Sustainable Homes
We aim to build and acquire additional high quality, sustainable homes, which meet the needs and aspirations of tenants, in places where they are proud to live.
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Contact Your Housing Adviser
Your Housing Advisor is on hand to answer any questions or queries you have related to your tenancy, manage any anti-social behaviour issues and provide support to help you sustain your tenancy.
Home / Your Support / Contact Your Housing Adviser -
Western Estate - Local Offers
In 2021 we engaged with our tenants living on the Western Estate to find out what is important to them. This engagement has allowed us to form Local Offers for the estate which we will be working on with residents and partners until the end of 2024. Collectively we have managed to deliver the following so far.
Home / Your Community / Newton Aycliffe West Improvements / Western Estate - Local Offers - Environmental Sustainability Home / Frequently Asked Questions / Environmental Sustainability
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Third Party Authorisation
Find out if you're eligible to apply for Third Party Authorisation to help someone with managing their tenancy.
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Performance
Our Performance Management Framework aims to ensure we deliver efficient and effective services that are continually improved and aligned to Plan A – our Business Strategy.
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Privacy and Cookies
In accordance with applicable data protection legislation, we are committed to protecting your rights and privacy when you use our services. Livin Housing Limited is registered as a data controller with the Information Commissioner’s Office.
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Local Vacancies
We have a selection of hand-picked jobs available within our communities we can help you apply and prepare for.
Home / Your Support / Work And Training Support / Local Vacancies -
Managed Migration
The Department for Works and Pensions (DWP) has published the timetable for migrating people who receive certain benefits onto Universal Credit.
Home / Your Support / Money Support / Universal Credit / Managed Migration -
Newton Aycliffe West Improvements
Find out more about the Western Estate community regeneration project at Newton Aycliffe.
Home / Your Community / Newton Aycliffe West Improvements -
Our Legislative and Regulatory Responsibilities
Public Sector Equality Duty, Equality Act 2010, Regulatory Standards
Home / Our Legislative and Regulatory Responsibilities -
Jubilee Fields Estate, Shildon
We have been working together with the community since 2018 to improve the quality of life on the estate. We are committed to this long-term and will listen to and act with those residents who wish to get involved.
Home / Your Community / Jubilee Fields Estate, Shildon -
Mutual Exchange
You can register your home for Mutual Exchange through Durham Key Options, allowing you to swap your home with another social housing tenant looking to move into either a smaller or larger home.
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Your Documents
Take a look at some of our guides, policies, leaflets and other helpful documents.
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Make Things Right: Social housing complaints campaign
The Government recently launched the ‘Make Things Right’ campaign, which is designed to empower residents in making their voices heard when they have problems with their home and help raise awareness amongst social housing residents for how they can make a complaint.
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Repairs
Everything you need to know about tracking and logging your repairs online.
Home / Frequently Asked Questions / Repairs -
Online Training Opportunities
We have a range of online training courses available for you to complete, our friendly employability advisers would love to help.
Home / Your Support / Work And Training Support / Online Training Opportunities - Our Service Standard Performance Home / About Us / Performance / Our Service Standard Performance
- Improving your home Home / About Us / Annual Report 2020/21 / Improving your home
- Finance Home / About Us / Annual Report 2020/21 / Finance
- Our sustainability roadmap Home / About Us / Environmental Sustainability / Our sustainability roadmap
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Complaints and Feedback in 2023/24
We know sometimes things go wrong and when they do, we aim to put them right as quickly as possible and learn from our mistakes so we can do better in the future.
Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services / Complaints and Feedback in 2023/24 -
Renting A Home
We have set out set out both of our responsibilities during your tenancy, what services we’ll provide and what your rights and responsibilities as a tenant are.
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Customer Feedback and Complaints
You can share your views about Livin to help us improve the services we provide.
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North East Housing Partnership
The North East Housing Partnership brings together social housing providers from around the North East to work collectively to achieve shared goals to improve communities and to deliver more social housing.
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Aids and Adaptations
If you, or a family member, are struggling due to a long-term illness, disability or mobility issues we may be able to help.
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New Model Of Shared Ownership
This government scheme is for those who are renting a new home delivered through the Affordable Homes Programme 2021-2026.
Home / New Model Of Shared Ownership - Condition of Property Home / Your Support / Condition of Property
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Home
Local housing provider managing and letting over 8,400 homes in County Durham, Spennymoor, Chilton, Ferryhill, Newton Aycliffe, Trimdon, Sedgefield. Provide great homes to rent, regenerating communities and building new homes for tenants.
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