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Frequently asked questions

How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.

More FAQ's

Current Vacancies

Housing Apprentice

From £19,292 in year one and up to £24,309 in year two

You will maintain and update our Customer Experience Systems (CX), MRI and the Durham Key Options system (Abritas), together with involvement in the allocation and letting of our homes, setting up tenancies to succeed, and assisting in the resolution of anti-social behaviour complaints.

Closing date: Wednesday 30 April

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Repairs and Maintenance Inspector

Up to £35,914 (incl. car allowance)

As a Repairs and Maintenance Inspector, you will be undertaking inspections of occupied/unoccupied properties, identifying, and recording repair issues, and raising necessary works orders.

Closing date: Sunday 27 April

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Repairs and Maintenance Surveyor

Up to £42,746 (incl. car allowance)

As a Repairs and Maintenance Surveyor, you will be assigned an identified geographical patch and ensure performance and quality are achieved linked to our service standards. As we get ready for the launch of the new Decent Homes standard there will be new expectations of our property services team and we will make sure you are trained, supported and equipped to rise to these challenges.

Closing date: Sunday 27 April

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