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• Our Policies

  You will find our policies here. Policies: Affordable Home Ownership Aids and Adaptations Anti-fraud, Bribery and Corruption Anti Social Behaviour Arrears Management Asbestos Asset Management CCTV Commercial Property Management Complaints, Compliments and Feedback Condition of Property Customer Voice Customer Vulnerability Damp and Mould Development Domestic Abuse

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• Your Summarised Customer Policies

  You will find our policies here. Affordable Home Ownership Aids and Adaptations Anti-fraud, Bribery and Corruption Anti-Social Behaviour Arrears Management Asbestos CCTV Complaints, Compliments and Feedback Condition of Property Customer Voice and Engagement Customer Vulnerability Damp and Mould Development Domestic Abuse Electrical Safety Equality, Diversity & Inclusion

  Home / Your Support / Your Documents / Your Summarised Customer Policies
• Your Documents

  Take a look at some of our guides, policies, leaflets and other helpful documents.

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• Transforming Customer Experience and Digital Services

  Rising energy prices and a cost of living crisis meant that the services we delivered to support our customers in 2022/23 were needed more than ever. Throughout these challenging times we continued our journey to deliver a brilliant customer experience in everything we do.

  Home / About Us / Annual Report 2022/23 / Transforming Customer Experience and Digital Services
• About Us

  We are an award winning not for profit housing association based in County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our communities. Read our Plan A, financial statements, annual report, value for money self assessment. Find out our roles and responsibilities.

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• Providing Quality Sustainable Homes

  We aim to provide you with safe, warm, high-quality, and sustainable homes.

  Home / About Us / Annual Report 2022/23 / Providing Quality Sustainable Homes
• Getting Involved

  Find out how you can get involved and give feedback to help us improve our services.

  Home / About Us / Getting Involved
• Choice Based Lettings

  Our homes in Darlington, Hartlepool and Stockton are allocated through different Choice Based Lettings systems to ones located in County Durham. If you’d like to apply for one of our homes in these areas, you must apply through the correct system, we cannot accept applications directly.

  Home / Your Home / Choice Based Lettings
• Healthy Places Grant

  Apply for a grant to help develop a project that could support people of all ages to improve their health and wellbeing.

  Home / Your Community / Community Grants / Healthy Places Grant
• Delivering a brilliant customer experience Home / About Us / Annual Report 2020/21 / Delivering a brilliant customer experience
• Transforming Customer Experience and Digital Services

  Providing a brilliant customer experience is in everything that we do, and we are committed to transforming customer services by listening and acting on customer feedback and using customer data to design and deliver modern digital services.

  Home / About Us / Annual Report 2021/22 / Transforming Customer Experience and Digital Services
• Equality, Diversity and Inclusion

  We are committed to treating customers fairly regardless of race, ethnic origin or nationality, disability (whether mental or physical), age, gender, marital or family status, sexual orientation, or transgender status, and we recognise the benefits of employing a diverse workforce.

  Home / About Us / Equality, Diversity and Inclusion
• Customer Voice in 2023/24 Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services / Customer Voice in 2023/24