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Complaints
Complaints and Feedback
If you feel that we’ve let you down, please let us know and we will do our best to put things right again.
Frequently asked Questions
To find out more about the different ways you can share your views or make a complaint, please visit our complaints and feedback section.
If you are experiencing Anti Social Behaviour or wish to report an incident that has occurred, please contact us by completing the our anti-social behaviour form.
To find out more about the different ways you can get involved, please visit our getting involved section.
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Customer Feedback and Complaints
You can share your views about Livin to help us improve the services we provide.
Home / Customer Feedback and Complaints - Complaints and Feedback in 2023/24 Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services / Complaints and Feedback in 2023/24
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Tenant Satisfaction Measures
The Regulator for Social Housings (RSH) has introduced a new suite of performance measures that all registered providers and local authorities with housing stock must collect data for from 1 April 2023.
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Ways We Listened to and Acted on Your Complaints
Listening to your feedback and working jointly with you through virtual meetings, one to one sessions and online surveys we have made improvements to our services.
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Privacy and Cookies
In accordance with applicable data protection legislation, we are committed to protecting your rights and privacy when you use our services. Livin Housing Limited is registered as a data controller with the Information Commissioner’s Office.
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Transforming Customer Experience and Digital Services
Rising energy prices and a cost of living crisis meant that the services we delivered to support our customers in 2022/23 were needed more than ever. Throughout these challenging times we continued our journey to deliver a brilliant customer experience in everything we do.
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Housing Ombudsman
If you’re not happy with the final response us, you are entitled to make a complaint to the Housing Ombudsman.
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Make Things Right: Social housing complaints campaign
The Government recently launched the ‘Make Things Right’ campaign, which is designed to empower residents in making their voices heard when they have problems with their home and help raise awareness amongst social housing residents for how they can make a complaint.
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Transforming Customer Experience and Digital Services
Providing a brilliant customer experience is in everything that we do, and we are committed to transforming customer services by listening and acting on customer feedback and using customer data to design and deliver modern digital services.
Home / About Us / Annual Report 2021/22 / Transforming Customer Experience and Digital Services -
Transforming Customer Experience and Digital Services
Rising energy prices and a cost of living crisis meant that the services we delivered to support our customers in 2022/23 were needed more than ever. Throughout these challenging times we continued our journey to deliver a brilliant customer experience in everything we do.
Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services -
Ways We Listened to and Acted on Your Voice
We use information from satisfaction surveys, data on how services are used and feedback from our InsightXchange sessions to make service improvements that make a real difference. Here is some examples of service improvements your voice has helped us to introduce.
Home / About Us / Getting Involved / Ways We Listened to and Acted on Your Voice - Delivering a brilliant customer experience Home / About Us / Annual Report 2020/21 / Delivering a brilliant customer experience
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Your Summarised Customer Policies
You will find our policies here. Affordable Home Ownership Aids and Adaptations Anti-fraud, Bribery and Corruption Anti-Social Behaviour Arrears Management Asbestos CCTV Complaints, Compliments and Feedback Condition of Property Customer Voice and Engagement Customer Vulnerability Damp and Mould Development Domestic Abuse Electrical Safety Equality, Diversity & Inclusion
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Local offers
We worked with over 400 of our tenants to help shape five pledges known as local offers to improve services that are important to them.
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Current Vacancies
Come and work with us.
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Our Policies
You will find our policies here. Policies: Affordable Home Ownership Aids and Adaptations Anti-fraud, Bribery and Corruption Anti Social Behaviour Arrears Management Asbestos Asset Management CCTV Commercial Property Management Complaints, Compliments and Feedback Condition of Property Customer Voice Customer Vulnerability Damp and Mould Development Domestic Abuse
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Providing Quality Sustainable Homes
We aim to provide you with safe, warm, high-quality, and sustainable homes.
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Getting Involved
Find out how you can get involved and give feedback to help us improve our services.
Home / About Us / Getting Involved -
Our People
Meet our Leadership Team made up of Alan Boddy, Sean Brodie, Helen Darby, Graham Darby and Paul Stephens.
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Our Board
Meet our Board members and view the committee make up.
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Customer Feedback
Find out how you can give feedback and get involved to help us improve our services.
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Hear from our people
We have some fantastic people at team Livin with amazing stories about their career journeys.
Home / About Us / Careers With Us / Hear from our people - Improving your home Home / About Us / Annual Report 2020/21 / Improving your home
- Supporting your tenancy Home / About Us / Annual Report 2020/21 / Supporting your tenancy
- Improving your community Home / About Us / Annual Report 2020/21 / Improving your community
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Transforming Customer Experience and Digital Services
Providing a brilliant customer experience is in everything that we do and this strategy sets out how we will transform customer services and business efficiency through listening and acting on customer feedback, using data well and providing modern digital services.
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Contact Us
Get in touch by telephone, email and LiveChat and read our helpful frequently asked questions.
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Equality, Diversity and Inclusion
We are committed to treating customers fairly regardless of race, ethnic origin or nationality, disability (whether mental or physical), age, gender, marital or family status, sexual orientation, or transgender status, and we recognise the benefits of employing a diverse workforce.
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Renting A Home
We have set out set out both of our responsibilities during your tenancy, what services we’ll provide and what your rights and responsibilities as a tenant are.
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Frequently Asked Questions
Our frequently asked questions give you all the answers you need to be able to solve your query.
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Supporting Sustainable Places
We are determined to level up our places. We strive to support and deliver strong and sustainable places, that are greener and that support people and partners to thrive.
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Supporting Sustainable Tenancies
We are determined to enable and deliver strong and sustainable places and to deliver this our tenancies must be sustainable. We want you to feel happy living in comfortable and manageable homes.
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Building and Acquiring Sustainable Homes
We aim to build and buy new homes in the right locations within our local area to ensure a mix of much needed homes that are designed to suit a range of needs.
Home / About Us / Annual Report 2023/24 / Building and Acquiring Sustainable Homes