Frequently asked questions

How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.

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Frequently asked Questions

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Pages

Universal Credit
Universal Credit is a single payment for people who are looking for work or on a low income.
Home / Your Support / Money Support / Universal Credit
Previous Improvements and Regeneration Projects
We work with you and our partners to improve the quality of life in the place in which you live. We work collectively to make the places you live in more sustainable including your homes, the land around them and the facilities and services that serve them. Find out more about the successful improvement projects we have completed in the past.
Home / Your Community / Previous Improvements and Regeneration Projects
Newton Aycliffe West Improvements
Find out more about the Western Estate community regeneration project at Newton Aycliffe.
Home / Your Community / Newton Aycliffe West Improvements
Work And Training Support
Livin Futures can help you to improve your CV, develop your skills and find a job that is right for you.
Home / Your Support / Work And Training Support
Our People
Meet our Leadership Team made up of Alan Boddy, Sean Brodie, Helen Darby, Graham Darby and Paul Stephens.
Home / About Us / Our People
Ways We're Helping You
Have a read of some of our customer's stories and find out about all the different ways we're helping them get back into work and training.
Home / Your Support / Work And Training Support / Ways We're Helping You
Local Vacancies
We have a selection of hand-picked jobs available within our communities we can help you apply and prepare for.
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Planet A
We are in a climate emergency - there’s no Planet B! Planet A is our strategy map to a greener future, ensuring we act now to create environmentally sustainable futures for generations to come. Our strategy sets out seven objectives and 17 key actions to deliver over the next three years.
Home / About Us / Plan A 2022-2025 / Planet A
Supporting Sustainable Places
We are determined to enable and deliver strong and sustainable places, that are greener and that support people and partners to thrive. We are a unique anchor in local communities that can bring about amazing transformation through physical regeneration, supplying new affordable homes, getting people into employment and bringing communities together.
Home / About Us / Plan A 2022-2025 / Supporting Sustainable Places
Repairs
Everything you need to know about tracking and logging your repairs online.
Home / Frequently Asked Questions / Repairs
Opportunities For Young People
Looking for your next opportunity? Livin Futures can help you find your next step.
Home / Your Support / Work And Training Support / Opportunities For Young People
Annual Report 2023/24
Welcome to the 2023/24 Annual Report for you, our tenants. I am delighted to be able to share the highlights from what has been a challenging time for us all.
Home / About Us / Annual Report 2023/24