Frequently asked questions

How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.

More FAQ's

11 Jul - 2024

Bungalows transform tenants' lives in Spennymoor

Livin staff and tenants at Elizabeth Gardens

Our 39 new affordable bungalows at Elizabeth Gardens, Spennymoor are now fully occupied following a successful allocation process through Durham Key Options.

We met with new tenants Denise, Peter, Roland, Brenda, and Beverley, who have been settling into their new bungalows and are delighted with the spacious modern living style and level access flooring throughout.

Denise said, "My husband Peter struggles with his mobility, so stairs were becoming a real issue for us. Our new bungalow is perfect for what we need, with a level-access bathroom and no stairs, making it easier for us to get around. We love it here; everyone is so friendly."

Graham Darby, Director of Housing and Communities, said "It was remarkable to meet the tenants and see the difference their new homes have made to their lives. Demand for homes of this type is very high and we continue to work with our development team to meet the needs of our communities."

Pictured, left to right, Graham Darby (Director of Housing and Communities) Beverley Greener (Livin tenants), Roland and Brenda Sanderson (Livin tenants) Peter and Denise Curry (Livin tenants), David Rafferty (Livin Head of Housing) and Antonia Gates (Housing Adviser)

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