Our most popular My Livin app and portal feature, report a repair, is in it's ninth year of enabling customers to report repairs and book convenient appointments 24/7.
Over 5,900 customers registered for the app have access to a broad range of digital services, in addition to repairs, including instant rent payments (including Apple Pay), live rent balances, trackable enquiries, direct contact and private messages, document library, and most recently, track your operative.
My Livin app and portal users have access to our simple, customised diagnostic tool to report repairs quickly and easily, and select an appointment in real time, that suits their needs. Over 50,000 repairs have been booked in this way and in February 2024 we also introduced 'track your operative', which activates on the day of a repair and provides a live map view of where our operative is, and when they are expected to arrive.
John Waller, Livin tenant said: "Having the app on my phone is really handy. I’ve got access to all of the services I need and can easily log my repairs in under 5 minutes! It’s quick and easy to use and if i need assistance they're incredibly helpful and informative”.
Kieran Brownson, Digital Project Manager said : "I'm proud to see how far the My Livin app has come over the last two years. Our goal has always been to make it as easy and convenient as possible for our customers to manage their tenancy online. The launch of a redesigned app and the implementation of the 'track your operative' feature shows our commitment to improving transparency and transforming digital services to provide a brilliant customer experience."
Pictured: Kieran Carlisle (Maintenance Operative) and John Waller (Livin tenant)
My Livin app