My Livin app
Have you downloaded our app?
Download the My Livin app now to manage your tenancy from your smartphone. Access exciting new features including trackable repairs, direct messages, live rent account balance information and so much more.
Why Download My Livin?
Download and register today and get access to new features such as:
Search 'My Livin' in your app store or use one of the links below:
Download for iPhone: https://apple.co/3DamvuF
Download for Android: https://bit.ly/MyLivin_GooglePlay
Access via our website: https://my.livin.co.uk
We’ll need some personal details from you to create your account and we’ll ask you to create a password. You’ll receive a verification link to your registered email address. You may need to ‘add your tenancy’ if you don’t already have your email address registered with us.
You may need to ‘add your tenancy’ to gain full access to all of the features. You must be a lead or joint tenant to link your tenancy.
Check the email address that you used to register for any spelling mistakes. Make sure you check that the email verification link has not been delivered to your spam or junk folders.
If you have forgotten your password, you can reset this by clicking on the ’reset your password’ button on the login screen. We will ask you for your registered email address so we can send you a password reset link.
It may be that we have a duplicate email for you. Lead and joint tenants who live in the same household can both have an account but you will need to use different email addresses.
If a household member (not a lead or joint tenant) or a third party (family member or friend) has created an account, they will need to create their own account using their own email address.
Please check you have entered the 6-digit number correctly, making sure this isn’t your Durham Key Options housing reference number. If you don’t know your tenancy number, please contact us.
If you are a household member (not a lead or joint tenant) or a third party (family member or friend) you will not have access to a tenant’s account.
You will need to create your own account with your own email address, this won’t allow access to any personal information for any tenancy, but you will be able to contact us, make a payment or report repairs with a tenancy number.
To make a rent payment in the My Livin App, use the Make A Payment button in the My Rent Account section. Then, choose either Apple Pay (for iOS) or Google Pay (for Android) to make your payment, and confirm your payment using Face ID, Touch ID, or your device passcode, and wait for the confirmation message before exiting the app.
Both payment methods are secure and do not share your details with us or any third parties. You will need to use either Face ID, Touch ID, or your passcode to make a transaction.
No, using Apple Pay or Google Pay does not come with any extra charges. These payment methods are completely free to use and work like a regular card transaction.
Make sure your device supports Apple Pay or Google Pay, that you have added a valid card to your digital wallet, and your region or bank supports these payment methods.
If your payment fails, check if your card is active and has sufficient funds, ensure Apple Pay or Google Pay is properly set up, and contact our Customer Services team or your bank for assistance.