My Livin app - FAQs

Frequently Asked Questions
How do I access My Livin?

Search 'My Livin' in your app store or use one of the links below:

Download for iPhone: https://apple.co/3DamvuF

Download for Android: https://bit.ly/MyLivin_GooglePlay

Access via our website: https://my.livin.co.uk

How do I register for My Livin?

We’ll need some personal details from you to create your account and we’ll ask you to create a password. You’ll receive a verification link to your registered email address. You may need to ‘add your tenancy’ if you don’t already have your email address registered with us.  

How do I link my tenancy?

You may need to ‘add your tenancy’ to gain full access to all of the features. You must be a lead or joint tenant to link your tenancy.

I didn’t receive a verification email, what do I do?

Check the email address that you used to register for any spelling mistakes. Make sure you check that the email verification link has not been delivered to your spam or junk folders.

I have forgotten my password; how can I access my account?

If you have forgotten your password, you can reset this by clicking on the ’reset your password’ button on the login screen. We will ask you for your registered email address so we can send you a password reset link.

My email address already exists; can I still register?

It may be that we have a duplicate email for you. Lead and joint tenants who live in the same household can both have an account but you will need to use different email addresses.
If a household member (not a lead or joint tenant) or a third party (family member or friend) has created an account, they will need to create their own account using their own email address.

Why is my tenancy number invalid?

Please check you have entered the 6-digit number correctly, making sure this isn’t your Durham Key Options housing reference number. If you don’t know your tenancy number, please contact us.

Why is my date of birth invalid?

We may have an incorrect date of birth registered in our records. please contact us so we can verify your account.

I’m trying to register on behalf of someone else; how can I access their account?

If you are a household member (not a lead or joint tenant) or a third party (family member or friend) you will not have access to a tenant’s account.

Can I register as a non-tenant?

You will need to create your own account with your own email address, this won’t allow access to any personal information for any tenancy, but you will be able to contact us, make a payment or report repairs with a tenancy number.