Third Party Authorisation
Third party authorisation is a process where you, our tenant, can grant permission to a family member, friend or a professional to act on your behalf to manage your tenancy. We understand that sometimes circumstances mean you need help to manage your tenancy, we will work with you to understand your needs to see if third party authorisation is right for you.
You can choose to allow that third party access to the whole tenancy or something specific, such as the rent account. This is designed to support you with temporary or long term needs, who are struggling to manage their tenancy.
Guidance for Third Party Authorisation
You are able to request Third Party Authorisation if you meet the following criteria:
- You have Power of Attorney
- The tenant has given consent for another organisation to discuss their records for a specific reason and period
- If an appointee/deputy has responsibility to act in the best interest of the tenant i.e. social services
- If the tenant has a diagnosed mental health issue and requires support
- The tenant has sensory impairment (hard of hearing. blind) with no digital access
- If a tenant is in hospital, respite care or a rehabilitation centre and requires support
You can request a Third Party Authorisation by completing our online form.