Your Summarised Customer Policies

(A-Z)

Our policies are communicated to tenants using this website page, and where necessary by post.

Affordable Home Ownership Policy

Aids and Adaptations Policy

Anti-fraud, Bribery and Corruption Policy

Anti-Social Behaviour Policy

Complaints, Compliments and Feedback Policy

Condition of Property Policy

Customer Voice and Engagement Policy

Customer Vulnerability Policy

Equality, Diversity and Inclusion Policy

Neighbourhood and Communities Policy

Repairs and Maintenance Policy

Service Charge Policy

Coming Soon

Tenant-led Alterations Policy