Our Plan A Priorities
Helping our tenants who are most in need to make the most of their money and sustain their tenancies
Providing specific support for older and vulnerable tenants, so they can maintain their independence in a home they love
Upgrading our properties to make them more energy efficient, reducing carbon emissions, and saving tenants money on their bills
Growing our stock of affordable, well-designed homes in beautiful places
Working with communities and tenants on community regeneration projects to create stronger, sustainable, and thriving places, in particular Western in Newton Aycliffe
Providing a reliable, trackable monitoring service giving customers live, up-to-date information about their repair requests
Find out more about Plan A in the sections below
Background
Transforming Customer Experience and Digital Services
Seamless, reliable and convenient services that tenants can influence and trust to ensure their aspirations are met
Planet A
Environmentally sustainable futures for generations to come with tenants thriving in low energy homes and greener places
Supporting Sustainable Places
Beautiful, sustainable and thriving places that meet the aspirations of residents and produce a sense of pride and belonging
Supporting Sustainable Tenancies
Happy, empowered tenants living in comfortable and manageable homes
Providing Quality Sustainable Homes
Tenants living in warm, safe, high quality, sustainable homes in a place they are proud to live
Building and Acquiring Sustainable Homes
Additional high quality, sustainable homes, which meet the needs and aspirations of our tenants, in places where they are proud to live
