Supporting Sustainable Tenancies
We are determined to enable and deliver strong and sustainable places, that are greener and that support people and partners to thrive. To deliver this, our tenancies must be sustainable.
Our Supporting Sustainable Tenancies Strategy sets out three key objectives and 10 key actions to deliver over the next three years. We will provide personalised, targeted support to improve health and wellbeing, we will support tenants to live independently in their homes for longer and we will target financial inclusion support to improve affordability, financial skills and confidence empowering tenants to achieve their aspirations.
Objective 17: Provide tailored interventions to sustain tenancies, improve health and wellbeing and maintain independence
To do this we will :
+ Provide personalised support for tenants to improve their health and wellbeing
+ Make best use of available housing stock by supporting tenants to access more affordable homes that best meet their needs to support balanced and sustainable places
+ Target personalised aids and adaptations, embracing new and emerging digital solutions, to facilitate independent living and sustain tenancies
+ Work with partners to improve community safety and prevent, manage and resolve incidences of ASB and neighbourhood nuisance
Objective 18: Provide financial inclusion support that improves affordability and sustains tenancies
To do this we will :
+ Target personalised, accessible financial inclusion support offers to tenants to improve affordability and maximise rental income
+ Improve tenants' skills and confidence to manage their own money, maximising rental income and sustaining tenancies
+ Modernise the rent arrears service using technology to prioritise support to tenants in most need and maximise rent income
Objective 19: Implement trackable, digital housing and tenancy management services to keep tenants informed and in control
To do this we will :
+ Provide a seamless tenant onboarding process that is easy and convenient to access
+ Deliver end to end digital tenancy management services that matter to tenants
+ Modernise the leasehold and low-cost home ownership processes to deliver an improved customer experience
Performance
Turnover of tenancies as a percentage of overall stock
Current tenant rent arrears as a percentage of the rent roll
Percentage of tenants to have improved financial confidence following financial inclusion support
Percentage of tenancies using digital means of managing their tenancy
Total number of tenants to be helped into employment
Average re-let time (calendar days) standard (excluding major works)
% of applications registered within 5 working days
% of applications activated within 20 working days
% of tenants reporting personal ASB, contacted within 1 working day
% of tenants reporting nuisance ASB, contacted within 2 working days
% of tenants reporting environmental ASB, contacted within 10 working days
Find out more about Plan A in the sections below
Background
Transforming Customer Experience and Digital Services
Seamless, reliable and convenient services that tenants can influence and trust to ensure their aspirations are met
Planet A
Environmentally sustainable futures for generations to come with tenants thriving in low energy homes and greener places
Supporting Sustainable Places
Beautiful, sustainable and thriving places that meet the aspirations of residents and produce a sense of pride and belonging
Supporting Sustainable Tenancies
Happy, empowered tenants living in comfortable and manageable homes
Providing Quality Sustainable Homes
Tenants living in warm, safe, high quality, sustainable homes in a place they are proud to live
Building and Acquiring Sustainable Homes
Additional high quality, sustainable homes, which meet the needs and aspirations of our tenants, in places where they are proud to live
