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• How We Treat Damp and Mould Home / Your Home / Looking After Your Home / Damp and Mould / How We Treat Damp and Mould
• Damp and Mould

  If you've noticed patches of mould in your home, we want to hear from you so we can take steps to fix it.

  Home / Your Home / Looking After Your Home / Damp and Mould
• Types of Damp

  Rising damp, penetrating damp and condensation are the three most common types of damp in residential homes.

  Home / Your Home / Looking After Your Home / Damp and Mould / Types of Damp
• Managing Condensation Home / Your Home / Looking After Your Home / Damp and Mould / Managing Condensation
• Looking After Your Home

  To apply for permission to alter your home, just get in touch, giving full details of the work you intend to carry out.

  Home / Your Home / Looking After Your Home
• Greener Livin

  An Energy Performance Certificate (EPC) shows how energy efficient your property is by giving it a rating between A and G, with A being very energy efficient and G being not very energy efficient.

  Home / About Us / Environmental Sustainability / Greener Livin
• Home Safety

  We have a legal responsibility to carry out regular gas, fire and asbestos checks to ensure that your home is safe and efficient.

  Home / Your Home / Home Safety
• Moving into a new build Home / Your Home / Moving In / Moving into a new build
• Report A Repair

  Report and book your repairs and out of hours repairs quickly and easily using our online repairs system, and one of our friendly operatives will visit your home at a time to suit you.

  Home / Your Home / Report A Repair
• My Livin app

  Download the My Livin app now to manage your tenancy from your smartphone. Access exciting new features including trackable repairs, direct messages, live rent account balance information and so much more.

  Home / Contact Us / My Livin app
• Contact Us

  Get in touch by telephone, email and LiveChat and read our helpful frequently asked questions.

  Home / Contact Us
• Community Spaces

  We own and manage several buildings, and the activities in them to bring more opportunities to tenants and residents in our communities.

  Home / Your Community / Community Spaces
• Getting Involved

  Find out how you can get involved and give feedback to help us improve our services.

  Home / About Us / Getting Involved
• Our Policies

  You will find our policies here. Policies: Affordable Home Ownership Aids and Adaptations Anti-fraud, Bribery and Corruption Anti Social Behaviour Arrears Management Asbestos Asset Management CCTV Commercial Property Management Complaints, Compliments and Feedback Condition of Property Customer Voice Customer Vulnerability Damp and Mould Development Domestic Abuse

  Home / About Us / Our Policies
• Our Lettable Standard

  The Lettable Standard is the minimum standard of repair that you can expect to find when you rent one of our properties.

  Home / Your Home / Our Lettable Standard
• My Livin

  My Livin - Frequently asked questions

  Home / Frequently Asked Questions / My Livin
• Providing Quality Sustainable Homes

  We aim to provide you with safe, warm, high-quality, and sustainable homes.

  Home / About Us / Annual Report 2022/23 / Providing Quality Sustainable Homes
• Your Summarised Customer Policies

  You will find our policies here. Affordable Home Ownership Aids and Adaptations Anti-fraud, Bribery and Corruption Anti-Social Behaviour Arrears Management Asbestos CCTV Complaints, Compliments and Feedback Condition of Property Customer Voice and Engagement Customer Vulnerability Damp and Mould Development Domestic Abuse Electrical Safety Equality, Diversity & Inclusion

  Home / Your Support / Your Documents / Your Summarised Customer Policies
• Meet the team

  You will have a dedicated team on hand to answer any questions you might have about the project at the Courts:

  Home / Your Community / Jubilee Fields Estate, Shildon / The Courts, Shildon / Meet the team
• Health Risks

  Damp and mould primarily affect the airways and lungs, but it can also affect the eyes and skin. The respiratory effects of damp and mould can cause serious illness and in the most severe cases, death. The presence of damp and mould can also affect your mental health. This could be due to worries about the health impacts of damp and mould, unpleasant living conditions...

  Home / Your Home / Looking After Your Home / Damp and Mould / Types of Damp / Health Risks
• Your Home

  Everything you need to know about reporting your repairs, paying your rent, moving in, looking after your home, ending your tenancy and managing your tenancy online.

  Home / Your Home
• Garages

  We are pleased to be able to offer our tenants and residents the opportunity to rent a garage or garage plot from us, providing you with the additional space you require.

  Home / Garages
• New Model Of Shared Ownership

  This government scheme is for those who are renting a new home delivered through the Affordable Homes Programme 2021-2026.

  Home / New Model Of Shared Ownership
• Condition of Property Home / Your Support / Condition of Property
• Tenancy visits Home / Your Support / Tenancy visits
• Local offers

  We worked with over 400 of our tenants to help shape five pledges known as local offers to improve services that are important to them.

  Home / About Us / Local offers
• Annual Report 2022/23

  Welcome to the 2022/23 Annual Report for you, our tenants. I am delighted to be able to share the highlights from what has been a challenging time for us all.

  Home / About Us / Annual Report 2022/23
• Pay Your Rent

  Everything you need to know about checking your rent balance, making an online or telephone payment, setting up a direct debit and requesting money support.

  Home / Your Home / Pay Your Rent
• Moving In

  Our handy Moving In guide will help you to get set up and settled in your new home as quickly and easily as possible.

  Home / Your Home / Moving In
• Make Things Right: Social housing complaints campaign

  The Government recently launched the ‘Make Things Right’ campaign, which is designed to empower residents in making their voices heard when they have problems with their home and help raise awareness amongst social housing residents for how they can make a complaint.

  Home / Customer Feedback and Complaints / Make Things Right: Social housing complaints campaign
• Repairs

  Everything you need to know about tracking and logging your repairs online.

  Home / Frequently Asked Questions / Repairs
• Your Smoke Alarms

  It's important to make sure your fire alarms are in working order. Find out what you can do to make sure your family is safe in your home and what to do if your alarm stops working

  Home / Your Home / Home Safety / Your Smoke Alarms
• Transforming Customer Experience and Digital Services

  Providing a brilliant customer experience is in everything that we do, and we are committed to transforming customer services by listening and acting on customer feedback and using customer data to design and deliver modern digital services.

  Home / About Us / Annual Report 2021/22 / Transforming Customer Experience and Digital Services
• Tenant Satisfaction Measures 2024 Home / About Us / Tenant Satisfaction Measures / Tenant Satisfaction Measures 2024
• Transforming Customer Experience and Digital Services

  Rising energy prices and a cost of living crisis meant that the services we delivered to support our customers in 2022/23 were needed more than ever. Throughout these challenging times we continued our journey to deliver a brilliant customer experience in everything we do.

  Home / About Us / Annual Report 2022/23 / Transforming Customer Experience and Digital Services
• Applying for a home Home / Your Support / Renting A Home / Applying for a home
• Your Home Documents Home / Your Support / Your Documents / Your Home Documents
• Providing Quality Sustainable Homes

  We aim to ensure our tenants are living in warm, safe, high quality, sustainable homes in a place they are proud to live.

  Home / About Us / Annual Report 2023/24 / Providing Quality Sustainable Homes
• Life Cycles

  Our home improvement programme includes life cycle for the key elements of our homes to make sure they are warm, safe, and high-quality. The timescales are based on government guidance however if an element needs to be changed, this may happen sooner.

  Home / Your Home / Looking After Your Home / Home Improvement Programme / Life Cycles
• Western Estate - Local Offers

  In 2021 we engaged with our tenants living on the Western Estate to find out what is important to them. This engagement has allowed us to form Local Offers for the estate which we will be working on with residents and partners until the end of 2024. Collectively we have managed to deliver the following so far.

  Home / Your Community / Newton Aycliffe West Improvements / Western Estate - Local Offers
• Jubilee Fields Estate - Local offers

  Following a survey to our tenants to establish what really matters to them about life on the estate, we further engaged with 13 of the 69 responding tenants to help us shape four pledges. These pledges are known as local offers and we will work collectively upon achieving these going forward.

  Home / Your Community / Jubilee Fields Estate, Shildon / Jubilee Fields Estate - Local offers