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• Digital Support

  We are working with Digital Unite to support you to safely access the digital world.

  Home / Your Support / Digital Support
• Our Partners

  We work with like-minded groups of people to help us deliver our Plan A. Our community partners provide a lifeline to so many people in so many ways.

  Home / Your Community / Community Grants / Our Partners
• Digital Unite tips and guides

  Here are some helpful tips, guides and other resources if you need any refresher training following our support.

  Home / Your Support / Digital Support / Digital Unite tips and guides
• Life Cycles

  Our home improvement programme includes life cycle for the key elements of our homes to make sure they are warm, safe, and high-quality. The timescales are based on government guidance however if an element needs to be changed, this may happen sooner.

  Home / Your Home / Looking After Your Home / Home Improvement Programme / Life Cycles
• Moving In

  Our handy Moving In guide will help you to get set up and settled in your new home as quickly and easily as possible.

  Home / Your Home / Moving In
• Online Training Opportunities

  We have a range of online training courses available for you to complete, our friendly employability advisers would love to help.

  Home / Your Support / Work And Training Support / Online Training Opportunities
• Newton Aycliffe West Improvements

  Find out more about the Western Estate community regeneration project at Newton Aycliffe.

  Home / Your Community / Newton Aycliffe West Improvements
• Work And Training Support

  Livin Futures can help you to improve your CV, develop your skills and find a job that is right for you.

  Home / Your Support / Work And Training Support
• Pay Your Rent

  Everything you need to know about checking your rent balance, making an online or telephone payment, setting up a direct debit and requesting money support.

  Home / Your Home / Pay Your Rent
• Home Improvement Programme

  Our home improvement programme runs each year and aims to make sure that our homes are high in quality and provide a safe and welcoming environment for you to live in.

  Home / Your Home / Looking After Your Home / Home Improvement Programme
• Your Home

  Everything you need to know about reporting your repairs, paying your rent, moving in, looking after your home, ending your tenancy and managing your tenancy online.

  Home / Your Home
• Previous Improvements and Regeneration Projects

  We work with you and our partners to improve the quality of life in the place in which you live. We work collectively to make the places you live in more sustainable including your homes, the land around them and the facilities and services that serve them. Find out more about the successful improvement projects we have completed in the past.

  Home / Your Community / Previous Improvements and Regeneration Projects
• Jubilee Fields Estate, Shildon

  We have been working together with the community since 2018 to improve the quality of life on the estate. We are committed to this long-term and will listen to and act with those residents who wish to get involved.

  Home / Your Community / Jubilee Fields Estate, Shildon
• Report A Repair

  Report and book your repairs and out of hours repairs quickly and easily using our online repairs system, and one of our friendly operatives will visit your home at a time to suit you.

  Home / Your Home / Report A Repair
• Looking After Your Home

  To apply for permission to alter your home, just get in touch, giving full details of the work you intend to carry out.

  Home / Your Home / Looking After Your Home
• Rent Account

  Everything you need to know about accessing your rent account and making a payment online.

  Home / Frequently Asked Questions / Rent Account
• Benefits

  Find out more about what support we offer to help you understand benefits and check what you may be entitled too.

  Home / Frequently Asked Questions / Benefits
• Thank You For Getting In Touch

  We'd love to hear about your online experience today. The feedback you provide allows us to further improve our website and provide a better customer experience.

  Home / Contact Us / Thank You For Getting In Touch
• Greener Places Grant

  Apply for a grant to help develop a project that could improve greener spaces, develop greener skills, examine greener energy or deliver a greener life.

  Home / Your Community / Community Grants / Greener Places Grant
• Dementia Support

  A dementia diagnosis can be devastating, but it does not mean you cannot remain independent in your home. We are committed to supporting you and your family to make sure that living with Dementia can still mean having a full and meaningful life.

  Home / Your Support / Dementia Support
• Apprenticeship Support

  Our Livin Futures team can support you into an apprenticeship role by helping you to find local vacancies, improving your job hunting skills, building a strong CV and interview preparation.

  Home / Your Support / Work And Training Support / Local Vacancies / Apprenticeship Support
• Accessibility

  We are committed to making sure that as many people as possible can access our website and our services, receiving the same level of service regardless of their individual needs.

  Home / Accessibility
• Together with our community partners Home / Together with our community partners
• Community Grants

  We can provide you with funding to support your project idea and help our tenants and communities, particularly during this difficult time.

  Home / Your Community / Community Grants
• Preventing and Tackling Fraud

  We adopt a zero tolerance to fraud, if you suspect someone if committing fraud against us you can report it online.

  Home / Your Support / Preventing and Tackling Fraud
• Our Board

  Meet our Board members and view the committee make up.

  Home / About Us / Our Board
• Annual Report 2020/21 Home / About Us / Annual Report 2020/21
• Ending Your Tenancy

  If the time has come to end your tenancy, you can let us know by completing our online form.

  Home / Your Home / Ending Your Tenancy
• Aids and Adaptations

  If you, or a family member, are struggling due to a long-term illness, disability or mobility issues we may be able to help.

  Home / Your Home / Aids and Adaptations
• Ways We Listened to and Acted on Your Complaints

  Listening to your feedback and working jointly with you through virtual meetings, one to one sessions and online surveys we have made improvements to our services.

  Home / Customer Feedback and Complaints / Ways We Listened to and Acted on Your Complaints
• Repairs

  Everything you need to know about tracking and logging your repairs online.

  Home / Frequently Asked Questions / Repairs
• Applying For A Home

  Find out everything you need to know about filling in your Durham Key Options application and bidding on our properties.

  Home / Frequently Asked Questions / Applying For A Home
• Financially Stronger Places Grant

  Apply for a grant to help develop a project that could support financial inclusion and provide residents with the skills and confidence to manage their own money.

  Home / Your Community / Community Grants / Financially Stronger Places Grant
• Skills Foundations

  Are you out of work or looking to gain new skills? Our Skills Foundations can provide you with the skills to put you on a new career path.

  Home / Your Support / Work And Training Support / Skills Foundations
• Anti-social behaviour – Legal powers

  Parts 1 to 4 of the Anti-social Behaviour, Crime and Policing Act 2014 provide six powers for use by local agencies, summarised in the table below. Taken together, these options provide a broad enforcement regime with local partners in most circumstances.

  Home / Your Support / Anti-Social Behaviour (ASB) / Anti-social behaviour – Legal powers
• Delivering a brilliant customer experience Home / About Us / Annual Report 2020/21 / Delivering a brilliant customer experience
• Planet A

  We are in a climate emergency - there’s no Planet B! Planet A is our strategy map to a greener future, ensuring we act now to create environmentally sustainable futures for generations to come. Our strategy sets out seven objectives and 17 key actions to deliver over the next three years.

  Home / About Us / Plan A 2022-2025 / Planet A
• Transforming Customer Experience and Digital Services

  Providing a brilliant customer experience is in everything that we do, and we are committed to transforming customer services by listening and acting on customer feedback and using customer data to design and deliver modern digital services.

  Home / About Us / Annual Report 2021/22 / Transforming Customer Experience and Digital Services
• Transforming Customer Experience and Digital Services

  Rising energy prices and a cost of living crisis meant that the services we delivered to support our customers in 2022/23 were needed more than ever. Throughout these challenging times we continued our journey to deliver a brilliant customer experience in everything we do.

  Home / About Us / Annual Report 2022/23 / Transforming Customer Experience and Digital Services
• Supporting Sustainable Places

  We are determined to level up our places. We strive to support and deliver strong and sustainable places, that are greener and that support people and partners to thrive.

  Home / About Us / Annual Report 2022/23 / Supporting Sustainable Places
• Providing Quality Sustainable Homes

  We aim to provide you with safe, warm, high-quality, and sustainable homes.

  Home / About Us / Annual Report 2022/23 / Providing Quality Sustainable Homes
• Applying for a home Home / Your Support / Renting A Home / Applying for a home
• Your Support Documents Home / Your Support / Your Documents / Your Support Documents
• Supporting Sustainable Tenancies

  We aim to offer services and support so that our tenants are happy, empowered and living in comfortable and manageable homes in sustainable places and we are committed to helping tenants sustain their tenancy.

  Home / About Us / Annual Report 2023/24 / Supporting Sustainable Tenancies
• Change Your Gas Servicing Appointment Form

  If the appointment we have given you is not suitable for your needs, you can change your appointment by completing our online form.

  Home / Your Home / Looking After Your Home / Gas Servicing - Keeping You Safe / Change Your Gas Servicing Appointment Form
• Benefits and rewards you can expect

  When you join us you can expect a host of competitive benefits and rewards

  Home / About Us / Careers With Us / Hear from our people / Benefits and rewards you can expect
• Moving into a new build Home / Your Home / Moving In / Moving into a new build
• Renting A Home

  We have set out set out both of our responsibilities during your tenancy, what services we’ll provide and what your rights and responsibilities as a tenant are.

  Home / Your Support / Renting A Home
• Jubilee Fields Estate - Local offers

  Following a survey to our tenants to establish what really matters to them about life on the estate, we further engaged with 13 of the 69 responding tenants to help us shape four pledges. These pledges are known as local offers and we will work collectively upon achieving these going forward.

  Home / Your Community / Jubilee Fields Estate, Shildon / Jubilee Fields Estate - Local offers
• Environmental Sustainability Home / Frequently Asked Questions / Environmental Sustainability
• Getting winter ready

  As the temperature starts to drop, we all start to feel the costly pinch around this time of year with increased energy usage and extra spending. We’re here to support you where we can.

  Home / Your Support / Money Support / Getting winter ready
• Third Party Authorisation

  Find out if you're eligible to apply for Third Party Authorisation to help someone with managing their tenancy.

  Home / Third Party Authorisation
• Local Vacancies

  We have a selection of hand-picked jobs available within our communities we can help you apply and prepare for.

  Home / Your Support / Work And Training Support / Local Vacancies
• Privacy and Cookies

  In accordance with applicable data protection legislation, we are committed to protecting your rights and privacy when you use our services. Livin Housing Limited is registered as a data controller with the Information Commissioner’s Office.

  Home / Privacy and Cookies