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• Money Support

  Budgeting and benefits to insurance and energy advice, we can help you make the most out of your money by providing expert financial support.

  Home / Your Support / Money Support
• Benefits

  Find out more about what support we offer to help you understand benefits and check what you may be entitled too.

  Home / Frequently Asked Questions / Benefits
• Increasing energy prices

  From 1 April, households that are currently on a standard variable tariff will see their bills rise when the new energy price cap comes into force. The new cap will be announced in February. It is expected that costs will jump from £1,277 per year for the average household to around £2,000, an increase of more than 50%.

  Home / Your Support / Money Support / Increasing energy prices
• Your Support

  We have a number of support offers to help our tenants live comfortably and feel safe in their homes.

  Home / Your Support
• Universal Credit

  Universal Credit is a single payment for people who are looking for work or on a low income.

  Home / Your Support / Money Support / Universal Credit
• Rent is changing for all tenants

  We follow rules set by the government when we calculate annual changes to your rent.  Our teams can support you to plan for these upcoming changes.

  Home / Your Support / Money Support / Rent is changing for all tenants
• Financially Stronger Places Grant

  Apply for a grant to help develop a project that could support financial inclusion and provide residents with the skills and confidence to manage their own money.

  Home / Your Community / Community Grants / Financially Stronger Places Grant
• Request For Money Support

  If you're in financial difficulty, get the help you need by requesting support from our friendly Financial Wellbeing Advisors.

  Home / Your Support / Money Support / Request For Money Support
• Supporting Sustainable Places

  We are determined to enable and deliver strong and sustainable places, that are greener and that support people and partners to thrive. We are a unique anchor in local communities that can bring about amazing transformation through physical regeneration, supplying new affordable homes, getting people into employment and bringing communities together.

  Home / About Us / Plan A 2022-2025 / Supporting Sustainable Places
• Supporting Sustainable Tenancies Home / About Us / Plan A 2022-2025 / Supporting Sustainable Tenancies
• Supporting Sustainable Tenancies

  We are determined to enable and deliver strong and sustainable places and to deliver this our tenancies must be sustainable. We want you to feel happy living in comfortable and manageable homes.

  Home / About Us / Annual Report 2022/23 / Supporting Sustainable Tenancies
• Supporting Sustainable Places

  We are determined to level up our places. We strive to support and deliver strong and sustainable places, that are greener and that support people and partners to thrive.

  Home / About Us / Annual Report 2023/24 / Supporting Sustainable Places
• Supporting Sustainable Tenancies

  We are determined to enable and deliver strong and sustainable places and to deliver this our tenancies must be sustainable. We want you to feel happy living in comfortable and manageable homes.

  Home / About Us / Annual Report 2023/24 / Supporting Sustainable Tenancies
• Moving In

  Our handy Moving In guide will help you to get set up and settled in your new home as quickly and easily as possible.

  Home / Your Home / Moving In
• Rent Account

  Everything you need to know about accessing your rent account and making a payment online.

  Home / Frequently Asked Questions / Rent Account
• Healthy Places Grant

  Apply for a grant to help develop a project that could support people of all ages to improve their health and wellbeing.

  Home / Your Community / Community Grants / Healthy Places Grant
• Skills Foundations

  Are you out of work or looking to gain new skills? Our Skills Foundations can provide you with the skills to put you on a new career path.

  Home / Your Support / Work And Training Support / Skills Foundations
• Supporting Sustainable Places

  We are committed to enabling and delivering strong and sustainable places, that support people to thrive.

  Home / About Us / Annual Report 2021/22 / Supporting Sustainable Places
• Supporting Sustainable Tenancies

  We are determined to enable and deliver strong and sustainable places and to deliver this our tenancies must be sustainable. We track the sustainability of our tenancies and this helps us to focus our support interventions where needed.

  Home / About Us / Annual Report 2021/22 / Supporting Sustainable Tenancies
• Supporting Sustainable Places

  We are determined to level up our places. We strive to support and deliver strong and sustainable places, that are greener and that support people and partners to thrive.

  Home / About Us / Annual Report 2022/23 / Supporting Sustainable Places
• About Us

  We are an award winning not for profit housing association based in County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our communities. Read our Plan A, financial statements, annual report, value for money self assessment. Find out our roles and responsibilities.

  Home / About Us
• Our Board

  Meet our Board members and view the committee make up.

  Home / About Us / Our Board
• Supporting your tenancy Home / About Us / Annual Report 2020/21 / Supporting your tenancy
• Apprenticeship Support

  Our Livin Futures team can support you into an apprenticeship role by helping you to find local vacancies, improving your job hunting skills, building a strong CV and interview preparation.

  Home / Your Support / Work And Training Support / Local Vacancies / Apprenticeship Support
• Together with our community partners Home / Together with our community partners
• Community Grants

  We can provide you with funding to support your project idea and help our tenants and communities, particularly during this difficult time.

  Home / Your Community / Community Grants
• Work And Training Support

  Livin Futures can help you to improve your CV, develop your skills and find a job that is right for you.

  Home / Your Support / Work And Training Support
• Domestic Abuse

  Find out more about the help and services we have available if you or someone you know is a victim of domestic abuse.

  Home / Your Support / Domestic Abuse
• Applying For A Home

  Find out everything you need to know about filling in your Durham Key Options application and bidding on our properties.

  Home / Frequently Asked Questions / Applying For A Home
• Greener Places Grant

  Apply for a grant to help develop a project that could improve greener spaces, develop greener skills, examine greener energy or deliver a greener life.

  Home / Your Community / Community Grants / Greener Places Grant
• Volunteering And Work Experience

  We can help you gain new skills by putting you forward for voluntary work as well as organising work experience.

  Home / Your Support / Work And Training Support / Volunteering And Work Experience
• Pay Your Rent

  Everything you need to know about checking your rent balance, making an online or telephone payment, setting up a direct debit and requesting money support.

  Home / Your Home / Pay Your Rent
• Tenancy visits Home / Your Support / Tenancy visits
• Safer Places Grant

  Apply for a grant to help develop a project that could resolve incidences of anti-social behaviour and neighbourhood.

  Home / Your Community / Community Grants / Safer Places Grant
• Our Partners

  We work with like-minded groups of people to help us deliver our Plan A. Our community partners provide a lifeline to so many people in so many ways.

  Home / Your Community / Community Grants / Our Partners
• Ways We're Helping You

  We have helped support these people and we can help you.

  Home / Your Support / Money Support / Ways We're Helping You
• Planet A

  We are in a climate emergency - there’s no Planet B! Planet A is our strategy map to a greener future, ensuring we act now to create environmentally sustainable futures for generations to come. Our strategy sets out seven objectives and 17 key actions to deliver over the next three years.

  Home / About Us / Plan A 2022-2025 / Planet A
• Our Plan A Priorities Home / About Us / Plan A 2022-2025 / Our Plan A Priorities
• Transforming Customer Experience and Digital Services

  Rising energy prices and a cost of living crisis meant that the services we delivered to support our customers in 2022/23 were needed more than ever. Throughout these challenging times we continued our journey to deliver a brilliant customer experience in everything we do.

  Home / About Us / Annual Report 2022/23 / Transforming Customer Experience and Digital Services
• Annual Report 2021/22

  Welcome to the 2021/22 annual report for you, our tenants.   We are proud to share highlights of how, despite the incredibly challenging economic conditions we continue to face as we emerge from the pandemic, we have been able to support you.

  Home / About Us / Annual Report 2021/22
• Our People

  Meet our Leadership Team made up of Alan Boddy, Sean Brodie, Helen Darby, Graham Darby and Paul Stephens.

  Home / About Us / Our People
• LiveChat with us

  Speak to our specialist money support team. They will be available on LiveChat from 10:00-12:00 every day to support you and provide advice on how to deal with the changes in living costs.

  Home / Contact Us / LiveChat with us
• Bringing Places Together Grant

  Apply for a small grant of up to £500 to help bring your community together.

  Home / Your Community / Community Grants / Bringing Places Together Grant
• Request For Work And Training Support

  Looking to get into employment? We can help you to improve your CV, develop your skills and find a job that is right for you.

  Home / Your Support / Work And Training Support / Request For Work And Training Support
• Contact Us

  Get in touch by telephone, email and LiveChat and read our helpful frequently asked questions.

  Home / Contact Us
• Annual Report 2020/21 Home / About Us / Annual Report 2020/21
• Planet A

  This year we worked with a consortium of partners in the North East and Yorkshire and bid successfully for £1.1m of Government funding, through the Department of Energy Security and Net Zero which we matched to support improvements to the energy efficiency of our tenants homes.

  Home / About Us / Annual Report 2022/23 / Planet A
• Annual Report 2023/24

  Welcome to the 2023/24 Annual Report for you, our tenants. I am delighted to be able to share the highlights from what has been a challenging time for us all.

  Home / About Us / Annual Report 2023/24
• Community Spaces

  We own and manage several buildings, and the activities in them to bring more opportunities to tenants and residents in our communities.

  Home / Your Community / Community Spaces
• Careers With Us

  Are you ready to be part of something great? We need people who are passionate about improving lives and communities. Choose a career with us and benefit from our learning and development opportunities and excellent staff rewards.

  Home / About Us / Careers With Us
• Local Vacancies

  We have a selection of hand-picked jobs available within our communities we can help you apply and prepare for.

  Home / Your Support / Work And Training Support / Local Vacancies
• Improving your community Home / About Us / Annual Report 2020/21 / Improving your community
• Background

  Plan A is our map to a better future, previously business strategy.

  Home / About Us / Plan A 2022-2025 / Background
• Providing Quality Sustainable Homes

  We aim to provide you with safe, warm, high-quality, and sustainable homes.

  Home / About Us / Annual Report 2022/23 / Providing Quality Sustainable Homes
• Meet the team

  You will have a dedicated team on hand to answer any questions you might have about the project at the Courts:

  Home / Your Community / Jubilee Fields Estate, Shildon / The Courts, Shildon / Meet the team
• Your Support Documents Home / Your Support / Your Documents / Your Support Documents
• Plan A 2022-2025

  Plan A is our map to a better future, previously business strategy. (Governance)

  Home / About Us / Plan A 2022-2025
• Annual Report 2022/23

  Welcome to the 2022/23 Annual Report for you, our tenants. I am delighted to be able to share the highlights from what has been a challenging time for us all.

  Home / About Us / Annual Report 2022/23
• Jubilee Fields Estate - Local offers

  Following a survey to our tenants to establish what really matters to them about life on the estate, we further engaged with 13 of the 69 responding tenants to help us shape four pledges. These pledges are known as local offers and we will work collectively upon achieving these going forward.

  Home / Your Community / Jubilee Fields Estate, Shildon / Jubilee Fields Estate - Local offers
• Planet A

  This year we worked with a consortium of partners in the North East and Yorkshire and bid successfully for £1.1m of Government funding, through the Department of Energy Security and Net Zero which we matched to support improvements to the energy efficiency of our tenants homes.

  Home / About Us / Annual Report 2023/24 / Planet A
• Finance Home / About Us / Annual Report 2023/24 / Finance
• Transforming Customer Experience and Digital Services

  Rising energy prices and a cost of living crisis meant that the services we delivered to support our customers in 2022/23 were needed more than ever. Throughout these challenging times we continued our journey to deliver a brilliant customer experience in everything we do.

  Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services
• Home

  Local housing provider managing and letting over 8,400 homes in County Durham, Spennymoor, Chilton, Ferryhill, Newton Aycliffe, Trimdon, Sedgefield. Provide great homes to rent, regenerating communities and building new homes for tenants.

  Home /
• Privacy and Cookies

  In accordance with applicable data protection legislation, we are committed to protecting your rights and privacy when you use our services. Livin Housing Limited is registered as a data controller with the Information Commissioner’s Office.

  Home / Privacy and Cookies
• Modern Slavery

  Modern slavery is defined as "... the recruitment, movement, harboring or receiving of children, women or men through the use of force, coercion, abuse of vulnerability, deception or other means for the purpose of exploitation." This encompasses slavery, servitude, forced or compulsory labour and human trafficking.

  Home / Modern Slavery
• Third Party Authorisation

  Find out if you're eligible to apply for Third Party Authorisation to help someone with managing their tenancy.

  Home / Third Party Authorisation
• Support from community partners Home / Your Community / Support from community partners
• Newton Aycliffe West Improvements

  Find out more about the Western Estate community regeneration project at Newton Aycliffe.

  Home / Your Community / Newton Aycliffe West Improvements
• Anti-Social Behaviour (ASB)

  We want you to feel settled and safe in your home, but we know that sometimes this is not always the case.

  Home / Your Support / Anti-Social Behaviour (ASB)
• Ending Your Tenancy

  If the time has come to end your tenancy, you can let us know by completing our online form.

  Home / Your Home / Ending Your Tenancy
• Western Estate - Local Offers

  In 2021 we engaged with our tenants living on the Western Estate to find out what is important to them. This engagement has allowed us to form Local Offers for the estate which we will be working on with residents and partners until the end of 2024. Collectively we have managed to deliver the following so far.

  Home / Your Community / Newton Aycliffe West Improvements / Western Estate - Local Offers
• Family Loans

  A small loan can help you to make sure your child is ready for their next school term.

  Home / Your Support / Money Support / Family Loans
• Delivering a brilliant customer experience Home / About Us / Annual Report 2020/21 / Delivering a brilliant customer experience
• Building and acquiring new homes Home / About Us / Annual Report 2020/21 / Building and acquiring new homes
• The Courts, Shildon

  Since 2018 we have been working hard alongside you to give you the homes you love in a place you want to live.

  Home / Your Community / Jubilee Fields Estate, Shildon / The Courts, Shildon
• Transforming Customer Experience and Digital Services

  Providing a brilliant customer experience is in everything that we do and this strategy sets out how we will transform customer services and business efficiency through listening and acting on customer feedback, using data well and providing modern digital services.

  Home / About Us / Plan A 2022-2025 / Transforming Customer Experience and Digital Services
• Providing Quality Sustainable Homes

  Our tenants expect to live in homes that are safe, warm, high quality and sustainable. We are committed to providing homes that are desirable and that our tenants are proud to live in. Our Providing Quality Sustainable Homes Strategy sets out 3 key objectives and 49 key actions to deliver over the next 3 years.

  Home / About Us / Plan A 2022-2025 / Providing Quality Sustainable Homes
• Building and Acquiring Sustainable Homes

  Building and Acquiring Sustainable Homes is our strategy map to delivering new, high quality, sustainable homes, which meet the needs of our tenants, in the places they choose to live. Our strategy sets out three objectives and 27 key actions to deliver over the next three years.

  Home / About Us / Plan A 2022-2025 / Building and Acquiring Sustainable Homes
• Transforming Customer Experience and Digital Services

  Providing a brilliant customer experience is in everything that we do, and we are committed to transforming customer services by listening and acting on customer feedback and using customer data to design and deliver modern digital services.

  Home / About Us / Annual Report 2021/22 / Transforming Customer Experience and Digital Services
• Planet A

  We are committed to making our homes and places more sustainable and energy efficient, helping you to live greener lives.

  Home / About Us / Annual Report 2021/22 / Planet A
• Providing Quality Sustainable Homes

  We aim to provide you with safe, warm, high-quality, and sustainable homes.

  Home / About Us / Annual Report 2021/22 / Providing Quality Sustainable Homes
• Building and Acquiring Sustainable Homes

  We aim to build and buy the right new homes in the right locations in our local area to ensure a mix of much needed homes designed to suit a range of needs.

  Home / About Us / Annual Report 2021/22 / Building and Acquiring Sustainable Homes
• Finance Home / About Us / Annual Report 2021/22 / Finance
• Building and Acquiring Sustainable Homes

  We aim to build and buy new homes in the right locations within our local area to ensure a mix of much needed homes that are designed to suit a range of needs.

  Home / About Us / Annual Report 2022/23 / Building and Acquiring Sustainable Homes
• Finance Home / About Us / Annual Report 2022/23 / Finance
• Managed Migration

  The Department for Works and Pensions (DWP) has published the timetable for migrating people who receive certain benefits onto Universal Credit.

  Home / Your Support / Money Support / Universal Credit / Managed Migration
• Opportunities For Young People

  Looking for your next opportunity? Livin Futures can help you find your next step.

  Home / Your Support / Work And Training Support / Opportunities For Young People
• Contact Your Housing Adviser

  Your Housing Advisor is on hand to answer any questions or queries you have related to your tenancy, manage any anti-social behaviour issues and provide support to help you sustain your tenancy.

  Home / Your Support / Contact Your Housing Adviser
• Gas Servicing - Keeping You Safe

  The safety of you and your family is our priority. By carrying out a regular gas service, this helps to maintain higher levels of safety, health, money and also identify potential problems which may occur.

  Home / Your Home / Looking After Your Home / Gas Servicing - Keeping You Safe
• Performance

  Our Performance Management Framework aims to ensure we deliver efficient and effective services that are continually improved and aligned to Plan A – our Business Strategy.

  Home / About Us / Performance
• Greener Livin

  An Energy Performance Certificate (EPC) shows how energy efficient your property is by giving it a rating between A and G, with A being very energy efficient and G being not very energy efficient.

  Home / About Us / Environmental Sustainability / Greener Livin
• Frequently Asked Questions

  Our frequently asked questions give you all the answers you need to be able to solve your query.

  Home / Frequently Asked Questions
• Environmental Sustainability Home / Frequently Asked Questions / Environmental Sustainability
• Providing Quality Sustainable Homes

  We aim to provide you with safe, warm, high-quality, and sustainable homes.

  Home / About Us / Annual Report 2023/24 / Providing Quality Sustainable Homes
• Building and Acquiring Sustainable Homes

  We aim to build and buy new homes in the right locations within our local area to ensure a mix of much needed homes that are designed to suit a range of needs.

  Home / About Us / Annual Report 2023/24 / Building and Acquiring Sustainable Homes
• New Model Of Shared Ownership

  This government scheme is for those who are renting a new home delivered through the Affordable Homes Programme 2021-2026.

  Home / New Model Of Shared Ownership
• Our Legislative and Regulatory Responsibilities

  Public Sector Equality Duty, Equality Act 2010, Regulatory Standards

  Home / Our Legislative and Regulatory Responsibilities
• Jubilee Fields Estate, Shildon

  We have been working together with the community since 2018 to improve the quality of life on the estate. We are committed to this long-term and will listen to and act with those residents who wish to get involved.

  Home / Your Community / Jubilee Fields Estate, Shildon
• Condition of Property Home / Your Support / Condition of Property
• Your Documents

  Take a look at some of our guides, policies, leaflets and other helpful documents.

  Home / Your Support / Your Documents
• Getting Involved

  Find out how you can get involved and give feedback to help us improve our services.

  Home / About Us / Getting Involved
• Make Things Right: Social housing complaints campaign

  The Government recently launched the ‘Make Things Right’ campaign, which is designed to empower residents in making their voices heard when they have problems with their home and help raise awareness amongst social housing residents for how they can make a complaint.

  Home / Customer Feedback and Complaints / Make Things Right: Social housing complaints campaign
• Online Training Opportunities

  We have a range of online training courses available for you to complete, our friendly employability advisers would love to help.

  Home / Your Support / Work And Training Support / Online Training Opportunities
• Our Service Standard Performance Home / About Us / Performance / Our Service Standard Performance
• Improving your home Home / About Us / Annual Report 2020/21 / Improving your home
• Finance Home / About Us / Annual Report 2020/21 / Finance
• Repairs

  Everything you need to know about tracking and logging your repairs online.

  Home / Frequently Asked Questions / Repairs
• Customer Feedback and Complaints

  You can share your views about Livin to help us improve the services we provide.

  Home / Customer Feedback and Complaints
• Our sustainability roadmap Home / About Us / Environmental Sustainability / Our sustainability roadmap
• North East Housing Partnership

  The North East Housing Partnership brings together social housing providers from around the North East to work collectively to achieve shared goals to improve communities and to deliver more social housing.

  Home / About Us / North East Housing Partnership
• Renting A Home

  We have set out set out both of our responsibilities during your tenancy, what services we’ll provide and what your rights and responsibilities as a tenant are.

  Home / Your Support / Renting A Home
• Mutual Exchange

  You can register your home for Mutual Exchange through Durham Key Options, allowing you to swap your home with another social housing tenant looking to move into either a smaller or larger home.

  Home / Your Support / Mutual Exchange
• Aids and Adaptations

  If you, or a family member, are struggling due to a long-term illness, disability or mobility issues we may be able to help.

  Home / Your Home / Aids and Adaptations
• Complaints and Feedback in 2023/24 Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services / Complaints and Feedback in 2023/24