Pages

• Apprenticeship Support

  Our Livin Futures team can support you into an apprenticeship role by helping you to find local vacancies, improving your job hunting skills, building a strong CV and interview preparation.

  Home / Your Support / Work And Training Support / Local Vacancies / Apprenticeship Support
• Applying For A Home

  Find out everything you need to know about filling in your Durham Key Options application and bidding on our properties.

  Home / Frequently Asked Questions / Applying For A Home
• Safer Places Grant

  Apply for a grant to help develop a project that could resolve incidences of anti-social behaviour and neighbourhood.

  Home / Your Community / Community Grants / Safer Places Grant
• Greener Places Grant

  Apply for a grant to help develop a project that could improve greener spaces, develop greener skills, examine greener energy or deliver a greener life.

  Home / Your Community / Community Grants / Greener Places Grant
• Privacy and Cookies

  In accordance with applicable data protection legislation, we are committed to protecting your rights and privacy when you use our services. Livin Housing Limited is registered as a data controller with the Information Commissioner’s Office.

  Home / Privacy and Cookies
• Healthy Places Grant

  Apply for a grant to help develop a project that could support people of all ages to improve their health and wellbeing.

  Home / Your Community / Community Grants / Healthy Places Grant
• Financially Stronger Places Grant

  Apply for a grant to help develop a project that could support financial inclusion and provide residents with the skills and confidence to manage their own money.

  Home / Your Community / Community Grants / Financially Stronger Places Grant
• Bringing Places Together Grant

  Apply for a small grant of up to £500 to help bring your community together.

  Home / Your Community / Community Grants / Bringing Places Together Grant
• Work And Training Support

  Livin Futures can help you to improve your CV, develop your skills and find a job that is right for you.

  Home / Your Support / Work And Training Support
• My Livin app

  Download the My Livin app now to manage your tenancy from your smartphone. Access exciting new features including trackable repairs, direct messages, live rent account balance information and so much more.

  Home / Contact Us / My Livin app
• Repairs

  Everything you need to know about tracking and logging your repairs online.

  Home / Frequently Asked Questions / Repairs
• Applying for a home Home / Your Support / Renting A Home / Applying for a home
• Frequently Asked Questions

  Our frequently asked questions give you all the answers you need to be able to solve your query.

  Home / Frequently Asked Questions
• Local Vacancies

  We have a selection of hand-picked jobs available within our communities we can help you apply and prepare for.

  Home / Your Support / Work And Training Support / Local Vacancies
• Looking After Your Home

  To apply for permission to alter your home, just get in touch, giving full details of the work you intend to carry out.

  Home / Your Home / Looking After Your Home
• Garages

  We are pleased to be able to offer our tenants and residents the opportunity to rent a garage or garage plot from us, providing you with the additional space you require.

  Home / Garages
• Community Grants

  We can provide you with funding to support your project idea and help our tenants and communities, particularly during this difficult time.

  Home / Your Community / Community Grants
• Choice Based Lettings

  Our homes in Darlington, Hartlepool and Stockton are allocated through different Choice Based Lettings systems to ones located in County Durham. If you’d like to apply for one of our homes in these areas, you must apply through the correct system, we cannot accept applications directly.

  Home / Your Home / Choice Based Lettings
• Moving into a new build Home / Your Home / Moving In / Moving into a new build
• Home Safety

  We have a legal responsibility to carry out regular gas, fire and asbestos checks to ensure that your home is safe and efficient.

  Home / Your Home / Home Safety
• Opportunities For Young People

  Looking for your next opportunity? Livin Futures can help you find your next step.

  Home / Your Support / Work And Training Support / Opportunities For Young People
• Contact Us

  Get in touch by telephone, email and LiveChat and read our helpful frequently asked questions.

  Home / Contact Us
• Report A Repair

  Report and book your repairs and out of hours repairs quickly and easily using our online repairs system, and one of our friendly operatives will visit your home at a time to suit you.

  Home / Your Home / Report A Repair
• Community Spaces

  We own and manage several buildings, and the activities in them to bring more opportunities to tenants and residents in our communities.

  Home / Your Community / Community Spaces
• Anti-Social Behaviour (ASB)

  We want you to feel settled and safe in your home, but we know that sometimes this is not always the case.

  Home / Your Support / Anti-Social Behaviour (ASB)
• My Livin

  My Livin - Frequently asked questions

  Home / Frequently Asked Questions / My Livin
• Western Estate - Local Offers

  In 2021 we engaged with our tenants living on the Western Estate to find out what is important to them. This engagement has allowed us to form Local Offers for the estate which we will be working on with residents and partners until the end of 2024. Collectively we have managed to deliver the following so far.

  Home / Your Community / Newton Aycliffe West Improvements / Western Estate - Local Offers
• Hear from our people

  We have some fantastic people at team Livin with amazing stories about their career journeys.

  Home / About Us / Careers With Us / Hear from our people
• Change Your Gas Servicing Appointment Form

  If the appointment we have given you is not suitable for your needs, you can change your appointment by completing our online form.

  Home / Your Home / Looking After Your Home / Gas Servicing - Keeping You Safe / Change Your Gas Servicing Appointment Form
• Renting A Home

  We have set out set out both of our responsibilities during your tenancy, what services we’ll provide and what your rights and responsibilities as a tenant are.

  Home / Your Support / Renting A Home
• Jubilee Fields Estate - Local offers

  Following a survey to our tenants to establish what really matters to them about life on the estate, we further engaged with 13 of the 69 responding tenants to help us shape four pledges. These pledges are known as local offers and we will work collectively upon achieving these going forward.

  Home / Your Community / Jubilee Fields Estate, Shildon / Jubilee Fields Estate - Local offers
• Gas Servicing - Keeping You Safe

  The safety of you and your family is our priority. By carrying out a regular gas service, this helps to maintain higher levels of safety, health, money and also identify potential problems which may occur.

  Home / Your Home / Looking After Your Home / Gas Servicing - Keeping You Safe
• New Model Of Shared Ownership

  This government scheme is for those who are renting a new home delivered through the Affordable Homes Programme 2021-2026.

  Home / New Model Of Shared Ownership
• Money Support

  Budgeting and benefits to insurance and energy advice, we can help you make the most out of your money by providing expert financial support.

  Home / Your Support / Money Support
• Careers With Us

  Are you ready to be part of something great? We need people who are passionate about improving lives and communities. Choose a career with us and benefit from our learning and development opportunities and excellent staff rewards.

  Home / About Us / Careers With Us
• Our Board

  Meet our Board members and view the committee make up.

  Home / About Us / Our Board
• Other

  View our most frequently asked questions relating to property alterations, anti-social behaviour, right to buy and right to acquire.

  Home / Frequently Asked Questions / Other
• Benefits

  Find out more about what support we offer to help you understand benefits and check what you may be entitled too.

  Home / Frequently Asked Questions / Benefits
• Our Partners

  We work with like-minded groups of people to help us deliver our Plan A. Our community partners provide a lifeline to so many people in so many ways.

  Home / Your Community / Community Grants / Our Partners
• Increasing energy prices

  From 1 April, households that are currently on a standard variable tariff will see their bills rise when the new energy price cap comes into force. The new cap will be announced in February. It is expected that costs will jump from £1,277 per year for the average household to around £2,000, an increase of more than 50%.

  Home / Your Support / Money Support / Increasing energy prices
• Transforming Customer Experience and Digital Services

  Rising energy prices and a cost of living crisis meant that the services we delivered to support our customers in 2022/23 were needed more than ever. Throughout these challenging times we continued our journey to deliver a brilliant customer experience in everything we do.

  Home / About Us / Annual Report 2022/23 / Transforming Customer Experience and Digital Services
• Your Smoke Alarms

  It's important to make sure your fire alarms are in working order. Find out what you can do to make sure your family is safe in your home and what to do if your alarm stops working

  Home / Your Home / Home Safety / Your Smoke Alarms
• Greener Livin

  An Energy Performance Certificate (EPC) shows how energy efficient your property is by giving it a rating between A and G, with A being very energy efficient and G being not very energy efficient.

  Home / About Us / Environmental Sustainability / Greener Livin
• Providing Quality Sustainable Homes

  We aim to provide you with safe, warm, high-quality, and sustainable homes.

  Home / About Us / Annual Report 2023/24 / Providing Quality Sustainable Homes
• Tenant Satisfaction Measures

  The Regulator for Social Housings (RSH) has introduced a new suite of performance measures that all registered providers and local authorities with housing stock must collect data for from 1 April 2023.

  Home / About Us / Tenant Satisfaction Measures
• Your Home

  Everything you need to know about reporting your repairs, paying your rent, moving in, looking after your home, ending your tenancy and managing your tenancy online.

  Home / Your Home
• Rent to buy

  Rent to Buy is a government designed scheme that allows working households to rent a home at 20% below the open market rent (Intermediate rent). This can provide you with the opportunity to save for a deposit to go on and purchase your home in the future.

  Home / Rent to buy
• Third Party Authorisation

  Find out if you're eligible to apply for Third Party Authorisation to help someone with managing their tenancy.

  Home / Third Party Authorisation
• Preventing and Tackling Fraud

  We adopt a zero tolerance to fraud, if you suspect someone if committing fraud against us you can report it online.

  Home / Your Support / Preventing and Tackling Fraud
• Moving In

  Our handy Moving In guide will help you to get set up and settled in your new home as quickly and easily as possible.

  Home / Your Home / Moving In
• Ways We Listened to and Acted on Your Complaints

  Listening to your feedback and working jointly with you through virtual meetings, one to one sessions and online surveys we have made improvements to our services.

  Home / Customer Feedback and Complaints / Ways We Listened to and Acted on Your Complaints
• Rent Account

  Everything you need to know about accessing your rent account and making a payment online.

  Home / Frequently Asked Questions / Rent Account
• Thank You For Getting In Touch

  We'd love to hear about your online experience today. The feedback you provide allows us to further improve our website and provide a better customer experience.

  Home / Contact Us / Thank You For Getting In Touch
• Universal Credit

  Universal Credit is a single payment for people who are looking for work or on a low income.

  Home / Your Support / Money Support / Universal Credit
• Family Loans

  A small loan can help you to make sure your child is ready for their next school term.

  Home / Your Support / Money Support / Family Loans
• Ways We Listened to and Acted on Your Voice

  We use information from satisfaction surveys, data on how services are used and feedback from our InsightXchange sessions to make service improvements that make a real difference. Here is some examples of service improvements your voice has helped us to introduce.

  Home / About Us / Getting Involved / Ways We Listened to and Acted on Your Voice
• Transforming Customer Experience and Digital Services

  Providing a brilliant customer experience is in everything that we do and this strategy sets out how we will transform customer services and business efficiency through listening and acting on customer feedback, using data well and providing modern digital services.

  Home / About Us / Plan A 2022-2025 / Transforming Customer Experience and Digital Services
• Planet A

  We are in a climate emergency - there’s no Planet B! Planet A is our strategy map to a greener future, ensuring we act now to create environmentally sustainable futures for generations to come. Our strategy sets out seven objectives and 17 key actions to deliver over the next three years.

  Home / About Us / Plan A 2022-2025 / Planet A
• Supporting Sustainable Places

  We are determined to enable and deliver strong and sustainable places, that are greener and that support people and partners to thrive. We are a unique anchor in local communities that can bring about amazing transformation through physical regeneration, supplying new affordable homes, getting people into employment and bringing communities together.

  Home / About Us / Plan A 2022-2025 / Supporting Sustainable Places
• Supporting Sustainable Places

  We are determined to level up our places. We strive to support and deliver strong and sustainable places, that are greener and that support people and partners to thrive.

  Home / About Us / Annual Report 2022/23 / Supporting Sustainable Places
• Providing Quality Sustainable Homes

  We aim to provide you with safe, warm, high-quality, and sustainable homes.

  Home / About Us / Annual Report 2022/23 / Providing Quality Sustainable Homes
• Managed Migration

  The Department for Works and Pensions (DWP) has published the timetable for migrating people who receive certain benefits onto Universal Credit.

  Home / Your Support / Money Support / Universal Credit / Managed Migration
• Our Lettable Standard

  The Lettable Standard is the minimum standard of repair that you can expect to find when you rent one of our properties.

  Home / Your Home / Our Lettable Standard
• Making Alterations To Your Home

  We recognise that you may wish to make alterations to your home, so it's important that you understand what type of improvements may require our permission or an inspection.

  Home / Your Home / Looking After Your Home / Making Alterations To Your Home
• Local offers

  We worked with over 400 of our tenants to help shape five pledges known as local offers to improve services that are important to them.

  Home / About Us / Local offers
• Supporting Sustainable Places

  We are determined to level up our places. We strive to support and deliver strong and sustainable places, that are greener and that support people and partners to thrive.

  Home / About Us / Annual Report 2023/24 / Supporting Sustainable Places
• Tenant Satisfaction Measures 2024 Home / About Us / Tenant Satisfaction Measures / Tenant Satisfaction Measures 2024
• Life Cycles

  Our home improvement programme includes life cycle for the key elements of our homes to make sure they are warm, safe, and high-quality. The timescales are based on government guidance however if an element needs to be changed, this may happen sooner.

  Home / Your Home / Looking After Your Home / Home Improvement Programme / Life Cycles
• Terms And Conditions

  By using our website and other relevant channels, you confirm that you agree to accept and comply with our terms and conditions.

  Home / Terms And Conditions
• Accessibility

  We are committed to making sure that as many people as possible can access our website and our services, receiving the same level of service regardless of their individual needs.

  Home / Accessibility
• Keeping you cool in your home

  Temperatures over the coming days are set to be well above average reaching 30 degrees by the middle of next week.  We have some handy tips to keep you and your home cool.

  Home / Keeping you cool in your home
• Modern Slavery

  Modern slavery is defined as "... the recruitment, movement, harboring or receiving of children, women or men through the use of force, coercion, abuse of vulnerability, deception or other means for the purpose of exploitation." This encompasses slavery, servitude, forced or compulsory labour and human trafficking.

  Home / Modern Slavery
• Jubilee Fields Estate, Shildon

  We have been working together with the community since 2018 to improve the quality of life on the estate. We are committed to this long-term and will listen to and act with those residents who wish to get involved.

  Home / Your Community / Jubilee Fields Estate, Shildon
• Domestic Abuse

  Find out more about the help and services we have available if you or someone you know is a victim of domestic abuse.

  Home / Your Support / Domestic Abuse
• Condition of Property Home / Your Support / Condition of Property
• Your Documents

  Take a look at some of our guides, policies, leaflets and other helpful documents.

  Home / Your Support / Your Documents
• Getting Involved

  Find out how you can get involved and give feedback to help us improve our services.

  Home / About Us / Getting Involved
• Our People

  Meet our Leadership Team made up of Alan Boddy, Sean Brodie, Helen Darby, Graham Darby and Paul Stephens.

  Home / About Us / Our People
• New Tenants

  Everything you need to know about moving in and getting your gas and electric switched on in your new home.

  Home / Frequently Asked Questions / New Tenants
• Managing Your Tenancy

  The most frequently asked questions relating to managing your tenancy.

  Home / Frequently Asked Questions / Managing Your Tenancy
• Skills Foundations

  Are you out of work or looking to gain new skills? Our Skills Foundations can provide you with the skills to put you on a new career path.

  Home / Your Support / Work And Training Support / Skills Foundations
• Online Training Opportunities

  We have a range of online training courses available for you to complete, our friendly employability advisers would love to help.

  Home / Your Support / Work And Training Support / Online Training Opportunities
• Rent is changing for all tenants

  We follow rules set by the government when we calculate annual changes to your rent.  Our teams can support you to plan for these upcoming changes.

  Home / Your Support / Money Support / Rent is changing for all tenants
• Travellers Green, Newton Aycliffe

  We worked with the community to transform this area into a beautiful, high quality, green space surrounded by new affordable energy efficient homes.

  Home / Your Community / Previous Improvements and Regeneration Projects / Travellers Green, Newton Aycliffe
• Anti-social behaviour – Legal powers

  Parts 1 to 4 of the Anti-social Behaviour, Crime and Policing Act 2014 provide six powers for use by local agencies, summarised in the table below. Taken together, these options provide a broad enforcement regime with local partners in most circumstances.

  Home / Your Support / Anti-Social Behaviour (ASB) / Anti-social behaviour – Legal powers
• Delivering a brilliant customer experience Home / About Us / Annual Report 2020/21 / Delivering a brilliant customer experience
• Supporting your tenancy Home / About Us / Annual Report 2020/21 / Supporting your tenancy
• The Courts, Shildon

  Since 2018 we have been working hard alongside you to give you the homes you love in a place you want to live.

  Home / Your Community / Jubilee Fields Estate, Shildon / The Courts, Shildon
• Transforming Customer Experience and Digital Services

  Providing a brilliant customer experience is in everything that we do, and we are committed to transforming customer services by listening and acting on customer feedback and using customer data to design and deliver modern digital services.

  Home / About Us / Annual Report 2021/22 / Transforming Customer Experience and Digital Services
• Supporting Sustainable Places

  We are committed to enabling and delivering strong and sustainable places, that support people to thrive.

  Home / About Us / Annual Report 2021/22 / Supporting Sustainable Places
• Supporting Sustainable Tenancies

  We are determined to enable and deliver strong and sustainable places and to deliver this our tenancies must be sustainable. We track the sustainability of our tenancies and this helps us to focus our support interventions where needed.

  Home / About Us / Annual Report 2021/22 / Supporting Sustainable Tenancies
• Providing Quality Sustainable Homes

  We aim to provide you with safe, warm, high-quality, and sustainable homes.

  Home / About Us / Annual Report 2021/22 / Providing Quality Sustainable Homes
• Supporting Sustainable Tenancies

  We are determined to enable and deliver strong and sustainable places and to deliver this our tenancies must be sustainable. We want you to feel happy living in comfortable and manageable homes.

  Home / About Us / Annual Report 2022/23 / Supporting Sustainable Tenancies
• Your User Manuals Home / Your Support / Your Documents / Your User Manuals
• Benefits and rewards you can expect

  When you join us you can expect a host of competitive benefits and rewards

  Home / About Us / Careers With Us / Hear from our people / Benefits and rewards you can expect
• Our sustainability roadmap Home / About Us / Environmental Sustainability / Our sustainability roadmap
• Your Support Documents Home / Your Support / Your Documents / Your Support Documents
• Contact Your Housing Adviser

  Your Housing Advisor is on hand to answer any questions or queries you have related to your tenancy, manage any anti-social behaviour issues and provide support to help you sustain your tenancy.

  Home / Your Support / Contact Your Housing Adviser
• Equality, Diversity and Inclusion

  We are committed to treating customers fairly regardless of race, ethnic origin or nationality, disability (whether mental or physical), age, gender, marital or family status, sexual orientation, or transgender status, and we recognise the benefits of employing a diverse workforce.

  Home / About Us / Equality, Diversity and Inclusion
• Mutual Exchange

  You can register your home for Mutual Exchange through Durham Key Options, allowing you to swap your home with another social housing tenant looking to move into either a smaller or larger home.

  Home / Your Support / Mutual Exchange
• Environmental Sustainability Home / Frequently Asked Questions / Environmental Sustainability
• Aids and Adaptations

  If you, or a family member, are struggling due to a long-term illness, disability or mobility issues we may be able to help.

  Home / Your Home / Aids and Adaptations
• Current Vacancies

  Come and work with us.

  Home / About Us / Current Vacancies
• Pay Your Rent

  Everything you need to know about checking your rent balance, making an online or telephone payment, setting up a direct debit and requesting money support.

  Home / Your Home / Pay Your Rent
• Complaints and Feedback in 2023/24 Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services / Complaints and Feedback in 2023/24
• Supporting Sustainable Tenancies

  We are determined to enable and deliver strong and sustainable places and to deliver this our tenancies must be sustainable. We want you to feel happy living in comfortable and manageable homes.

  Home / About Us / Annual Report 2023/24 / Supporting Sustainable Tenancies
• Annual Report 2023/24

  Welcome to the 2023/24 Annual Report for you, our tenants. I am delighted to be able to share the highlights from what has been a challenging time for us all.

  Home / About Us / Annual Report 2023/24
• Gas Servicing

  The safety of you and your family is our priority. By law we have to make sure that a gas service is carried out in your home every year.

  Home / Frequently Asked Questions / Gas Servicing