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• About Us

  We are an award winning not for profit housing association based in County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our communities. Read our Plan A, financial statements, annual report, value for money self assessment. Find out our roles and responsibilities.

  Home / About Us
• Privacy and Cookies

  In accordance with applicable data protection legislation, we are committed to protecting your rights and privacy when you use our services. Livin Housing Limited is registered as a data controller with the Information Commissioner’s Office.

  Home / Privacy and Cookies
• Home Safety

  We have a legal responsibility to carry out regular gas, fire and asbestos checks to ensure that your home is safe and efficient.

  Home / Your Home / Home Safety
• Community Spaces

  We own and manage several buildings, and the activities in them to bring more opportunities to tenants and residents in our communities.

  Home / Your Community / Community Spaces
• Hear from our people

  We have some fantastic people at team Livin with amazing stories about their career journeys.

  Home / About Us / Careers With Us / Hear from our people
• Western Estate - Local Offers

  In 2021 we engaged with our tenants living on the Western Estate to find out what is important to them. This engagement has allowed us to form Local Offers for the estate which we will be working on with residents and partners until the end of 2024. Collectively we have managed to deliver the following so far.

  Home / Your Community / Newton Aycliffe West Improvements / Western Estate - Local Offers
• Jubilee Fields Estate - Local offers

  Following a survey to our tenants to establish what really matters to them about life on the estate, we further engaged with 13 of the 69 responding tenants to help us shape four pledges. These pledges are known as local offers and we will work collectively upon achieving these going forward.

  Home / Your Community / Jubilee Fields Estate, Shildon / Jubilee Fields Estate - Local offers
• Local offers

  We worked with over 400 of our tenants to help shape five pledges known as local offers to improve services that are important to them.

  Home / About Us / Local offers
• Apprenticeship Support

  Our Livin Futures team can support you into an apprenticeship role by helping you to find local vacancies, improving your job hunting skills, building a strong CV and interview preparation.

  Home / Your Support / Work And Training Support / Local Vacancies / Apprenticeship Support
• Applying For A Home

  Find out everything you need to know about filling in your Durham Key Options application and bidding on our properties.

  Home / Frequently Asked Questions / Applying For A Home
• Our Lettable Standard

  The Lettable Standard is the minimum standard of repair that you can expect to find when you rent one of our properties.

  Home / Your Home / Our Lettable Standard
• Our Partners

  We work with like-minded groups of people to help us deliver our Plan A. Our community partners provide a lifeline to so many people in so many ways.

  Home / Your Community / Community Grants / Our Partners
• Performance

  Our Performance Management Framework aims to ensure we deliver efficient and effective services that are continually improved and aligned to Plan A – our Business Strategy.

  Home / About Us / Performance
• Getting Involved

  Find out how you can get involved and give feedback to help us improve our services.

  Home / About Us / Getting Involved
• Looking After Your Home

  To apply for permission to alter your home, just get in touch, giving full details of the work you intend to carry out.

  Home / Your Home / Looking After Your Home
• Planet A

  We are in a climate emergency - there’s no Planet B! Planet A is our strategy map to a greener future, ensuring we act now to create environmentally sustainable futures for generations to come. Our strategy sets out seven objectives and 17 key actions to deliver over the next three years.

  Home / About Us / Plan A 2022-2025 / Planet A
• Garages

  We are pleased to be able to offer our tenants and residents the opportunity to rent a garage or garage plot from us, providing you with the additional space you require.

  Home / Garages
• Environmental Sustainability

  We are committed to taking positive climate and ecological action through our Planet A Strategy. We are working hard to embed environmental sustainability into all our operations to reduce our environmental impacts and carbon emissions.

  Home / About Us / Environmental Sustainability
• Our People

  Meet our Leadership Team made up of Alan Boddy, Sean Brodie, Helen Darby, Graham Darby and Paul Stephens.

  Home / About Us / Our People
• Community Grants

  We can provide you with funding to support your project idea and help our tenants and communities, particularly during this difficult time.

  Home / Your Community / Community Grants
• Careers With Us

  Are you ready to be part of something great? We need people who are passionate about improving lives and communities. Choose a career with us and benefit from our learning and development opportunities and excellent staff rewards.

  Home / About Us / Careers With Us
• Our Board

  Meet our Board members and view the committee make up.

  Home / About Us / Our Board
• Equality, Diversity and Inclusion

  We are committed to treating customers fairly regardless of race, ethnic origin or nationality, disability (whether mental or physical), age, gender, marital or family status, sexual orientation, or transgender status, and we recognise the benefits of employing a diverse workforce.

  Home / About Us / Equality, Diversity and Inclusion
• Report A Repair

  Report and book your repairs and out of hours repairs quickly and easily using our online repairs system, and one of our friendly operatives will visit your home at a time to suit you.

  Home / Your Home / Report A Repair
• Repairs

  Everything you need to know about tracking and logging your repairs online.

  Home / Frequently Asked Questions / Repairs
• Background

  Plan A is our map to a better future, previously business strategy.

  Home / About Us / Plan A 2022-2025 / Background
• Transforming Customer Experience and Digital Services

  Rising energy prices and a cost of living crisis meant that the services we delivered to support our customers in 2022/23 were needed more than ever. Throughout these challenging times we continued our journey to deliver a brilliant customer experience in everything we do.

  Home / About Us / Annual Report 2022/23 / Transforming Customer Experience and Digital Services
• Life Cycles

  Our home improvement programme includes life cycle for the key elements of our homes to make sure they are warm, safe, and high-quality. The timescales are based on government guidance however if an element needs to be changed, this may happen sooner.

  Home / Your Home / Looking After Your Home / Home Improvement Programme / Life Cycles
• Renting A Home

  We have set out set out both of our responsibilities during your tenancy, what services we’ll provide and what your rights and responsibilities as a tenant are.

  Home / Your Support / Renting A Home
• Customer Feedback and Complaints

  You can share your views about Livin to help us improve the services we provide.

  Home / Customer Feedback and Complaints
• Your Community

  We work closely with tenants, residents, local community groups and a variety of other partners to build safe and stronger places for people to live, work and play.

  Home / Your Community
• My Livin

  My Livin - Frequently asked questions

  Home / Frequently Asked Questions / My Livin
• My Livin app

  Download the My Livin app now to manage your tenancy from your smartphone. Access exciting new features including trackable repairs, direct messages, live rent account balance information and so much more.

  Home / Contact Us / My Livin app
• Greener Places Grant

  Apply for a grant to help develop a project that could improve greener spaces, develop greener skills, examine greener energy or deliver a greener life.

  Home / Your Community / Community Grants / Greener Places Grant
• Our sustainability roadmap Home / About Us / Environmental Sustainability / Our sustainability roadmap
• Our Plan A Priorities Home / About Us / Plan A 2022-2025 / Our Plan A Priorities
• Tenant Satisfaction Measures 2024 Home / About Us / Tenant Satisfaction Measures / Tenant Satisfaction Measures 2024
• Moving into a new build Home / Your Home / Moving In / Moving into a new build
• Your Support

  We have a number of support offers to help our tenants live comfortably and feel safe in their homes.

  Home / Your Support
• Money Support

  Budgeting and benefits to insurance and energy advice, we can help you make the most out of your money by providing expert financial support.

  Home / Your Support / Money Support
• Moving In

  Our handy Moving In guide will help you to get set up and settled in your new home as quickly and easily as possible.

  Home / Your Home / Moving In
• Safer Places Grant

  Apply for a grant to help develop a project that could resolve incidences of anti-social behaviour and neighbourhood.

  Home / Your Community / Community Grants / Safer Places Grant
• Your Smoke Alarms

  It's important to make sure your fire alarms are in working order. Find out what you can do to make sure your family is safe in your home and what to do if your alarm stops working

  Home / Your Home / Home Safety / Your Smoke Alarms
• Providing Quality Sustainable Homes

  Our tenants expect to live in homes that are safe, warm, high quality and sustainable. We are committed to providing homes that are desirable and that our tenants are proud to live in. Our Providing Quality Sustainable Homes Strategy sets out 3 key objectives and 49 key actions to deliver over the next 3 years.

  Home / About Us / Plan A 2022-2025 / Providing Quality Sustainable Homes
• Building and Acquiring Sustainable Homes

  Building and Acquiring Sustainable Homes is our strategy map to delivering new, high quality, sustainable homes, which meet the needs of our tenants, in the places they choose to live. Our strategy sets out three objectives and 27 key actions to deliver over the next three years.

  Home / About Us / Plan A 2022-2025 / Building and Acquiring Sustainable Homes
• Supporting Sustainable Tenancies

  We aim to offer services and support so that our tenants are happy, empowered and living in comfortable and manageable homes in sustainable places and we are committed to helping tenants sustain their tenancy.

  Home / About Us / Annual Report 2023/24 / Supporting Sustainable Tenancies
• About team Livin

  Our values at team Livin and what we are most proud of

  Home / About Us / Careers With Us / Hear from our people / About team Livin
• New Model Of Shared Ownership

  This government scheme is for those who are renting a new home delivered through the Affordable Homes Programme 2021-2026.

  Home / New Model Of Shared Ownership
• Contact Us

  Get in touch by telephone, email and LiveChat and read our helpful frequently asked questions.

  Home / Contact Us
• Anti-Social Behaviour (ASB)

  We want you to feel settled and safe in your home, but we know that sometimes this is not always the case.

  Home / Your Support / Anti-Social Behaviour (ASB)
• Plan A 2022-2025

  Plan A is our map to a better future, previously business strategy. (Governance)

  Home / About Us / Plan A 2022-2025
• Annual Report 2023/24

  Welcome to the 2023/24 Annual Report for you, our tenants. I am delighted to be able to share the highlights from what has been a challenging time for us all.

  Home / About Us / Annual Report 2023/24
• Healthy Places Grant

  Apply for a grant to help develop a project that could support people of all ages to improve their health and wellbeing.

  Home / Your Community / Community Grants / Healthy Places Grant
• Home Improvement Programme

  Our home improvement programme runs each year and aims to make sure that our homes are high in quality and provide a safe and welcoming environment for you to live in.

  Home / Your Home / Looking After Your Home / Home Improvement Programme
• Delivering a brilliant customer experience Home / About Us / Annual Report 2020/21 / Delivering a brilliant customer experience
• The Courts, Shildon

  Since 2018 we have been working hard alongside you to give you the homes you love in a place you want to live.

  Home / Your Community / Jubilee Fields Estate, Shildon / The Courts, Shildon
• Transforming Customer Experience and Digital Services

  Providing a brilliant customer experience is in everything that we do and this strategy sets out how we will transform customer services and business efficiency through listening and acting on customer feedback, using data well and providing modern digital services.

  Home / About Us / Plan A 2022-2025 / Transforming Customer Experience and Digital Services
• Supporting Sustainable Places

  We are determined to enable and deliver strong and sustainable places, that are greener and that support people and partners to thrive. We are a unique anchor in local communities that can bring about amazing transformation through physical regeneration, supplying new affordable homes, getting people into employment and bringing communities together.

  Home / About Us / Plan A 2022-2025 / Supporting Sustainable Places
• Providing Quality Sustainable Homes

  We aim to ensure our tenants are living in warm, safe, high quality, sustainable homes in a place they are proud to live.

  Home / About Us / Annual Report 2023/24 / Providing Quality Sustainable Homes
• Environmental Sustainability Home / Frequently Asked Questions / Environmental Sustainability
• Open Spaces, Trees and Grass Cutting

  We want our communities to be pleasant places to live and as such, work hard to keep open spaces, grass and trees looking neat and tidy.

  Home / Your Community / Open Spaces, Trees and Grass Cutting
• Jubilee Fields Estate, Shildon

  We have been working together with the community since 2018 to improve the quality of life on the estate. We are committed to this long-term and will listen to and act with those residents who wish to get involved.

  Home / Your Community / Jubilee Fields Estate, Shildon
• Tenant Satisfaction Measures

  The Regulator for Social Housings (RSH) has introduced a new suite of performance measures that all registered providers and local authorities with housing stock must collect data for from 1 April 2023.

  Home / About Us / Tenant Satisfaction Measures
• Choice Based Lettings

  Our homes in Darlington, Hartlepool and Stockton are allocated through different Choice Based Lettings systems to ones located in County Durham. If you’d like to apply for one of our homes in these areas, you must apply through the correct system, we cannot accept applications directly.

  Home / Your Home / Choice Based Lettings
• Ways We Listened to and Acted on Your Complaints

  Listening to your feedback and working jointly with you through virtual meetings, one to one sessions and online surveys we have made improvements to our services.

  Home / Customer Feedback and Complaints / Ways We Listened to and Acted on Your Complaints
• Find Us On Social Media

  We provide you with the information you need to be keep you up to date on changes in our services, latest news, job vacancies, community activities and lots more.

  Home / Contact Us / Find Us On Social Media
• Financially Stronger Places Grant

  Apply for a grant to help develop a project that could support financial inclusion and provide residents with the skills and confidence to manage their own money.

  Home / Your Community / Community Grants / Financially Stronger Places Grant
• Bringing Places Together Grant

  Apply for a small grant of up to £500 to help bring your community together.

  Home / Your Community / Community Grants / Bringing Places Together Grant
• Skills Foundations

  Are you out of work or looking to gain new skills? Our Skills Foundations can provide you with the skills to put you on a new career path.

  Home / Your Support / Work And Training Support / Skills Foundations
• Universal Credit

  Universal Credit is a single payment for people who are looking for work or on a low income.

  Home / Your Support / Money Support / Universal Credit
• Ways We Listened to and Acted on Your Voice

  We use information from satisfaction surveys, data on how services are used and feedback from our InsightXchange sessions to make service improvements that make a real difference. Here is some examples of service improvements your voice has helped us to introduce.

  Home / About Us / Getting Involved / Ways We Listened to and Acted on Your Voice
• Our 2023/24 Lettings Data

  The Housing Ombudsman now require us to publish our lettings data to keep you informed on the lettings activity in your area. Find the lettings data for your area below.

  Home / About Us / Performance / Our 2023/24 Lettings Data
• Transforming Customer Experience and Digital Services

  Providing a brilliant customer experience is in everything that we do, and we are committed to transforming customer services by listening and acting on customer feedback and using customer data to design and deliver modern digital services.

  Home / About Us / Annual Report 2021/22 / Transforming Customer Experience and Digital Services
• Supporting Sustainable Tenancies

  We are determined to enable and deliver strong and sustainable places and to deliver this our tenancies must be sustainable. We track the sustainability of our tenancies and this helps us to focus our support interventions where needed.

  Home / About Us / Annual Report 2021/22 / Supporting Sustainable Tenancies
• Supporting Sustainable Places

  We are determined to level up our places. We strive to support and deliver strong and sustainable places, that are greener and that support people and partners to thrive.

  Home / About Us / Annual Report 2022/23 / Supporting Sustainable Places
• Supporting Sustainable Tenancies

  We are determined to enable and deliver strong and sustainable places and to deliver this our tenancies must be sustainable. We want you to feel happy living in comfortable and manageable homes.

  Home / About Us / Annual Report 2022/23 / Supporting Sustainable Tenancies
• Providing Quality Sustainable Homes

  We aim to provide you with safe, warm, high-quality, and sustainable homes.

  Home / About Us / Annual Report 2022/23 / Providing Quality Sustainable Homes
• Supporting Sustainable Places

  We aim to support beautiful, sustainable and thriving places that meet your aspirations and nurture a sense of pride and belonging.

  Home / About Us / Annual Report 2023/24 / Supporting Sustainable Places
• Building and Acquiring Sustainable Homes

  We aim to build and acquire additional high quality, sustainable homes, which meet the needs and aspirations of tenants, in places where they are proud to live.

  Home / About Us / Annual Report 2023/24 / Building and Acquiring Sustainable Homes
• Complaints and Feedback in 2023/24

  We know sometimes things go wrong and when they do, we aim to put them right as quickly as possible and learn from our mistakes so we can do better in the future.

  Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services / Complaints and Feedback in 2023/24
• Your Home

  Everything you need to know about reporting your repairs, paying your rent, moving in, looking after your home, ending your tenancy and managing your tenancy online.

  Home / Your Home
• Modern Slavery

  Modern slavery is defined as "... the recruitment, movement, harboring or receiving of children, women or men through the use of force, coercion, abuse of vulnerability, deception or other means for the purpose of exploitation." This encompasses slavery, servitude, forced or compulsory labour and human trafficking.

  Home / Modern Slavery
• Newton Aycliffe West Improvements

  Find out more about the Western Estate community regeneration project at Newton Aycliffe.

  Home / Your Community / Newton Aycliffe West Improvements
• Our Policies

  You will find our policies here. Policies: Affordable Home Ownership Aids and Adaptations Anti-fraud, Bribery and Corruption Anti Social Behaviour Arrears Management Asbestos Asset Management CCTV Commercial Property Management Complaints, Compliments and Feedback Condition of Property Customer Voice Customer Vulnerability Damp and Mould Development Domestic Abuse

  Home / About Us / Our Policies
• Annual Report 2021/22

  Welcome to the 2021/22 annual report for you, our tenants.   We are proud to share highlights of how, despite the incredibly challenging economic conditions we continue to face as we emerge from the pandemic, we have been able to support you.

  Home / About Us / Annual Report 2021/22
• Annual Report 2022/23

  Welcome to the 2022/23 Annual Report for you, our tenants. I am delighted to be able to share the highlights from what has been a challenging time for us all.

  Home / About Us / Annual Report 2022/23
• Aids and Adaptations

  If you, or a family member, are struggling due to a long-term illness, disability or mobility issues we may be able to help.

  Home / Your Home / Aids and Adaptations
• Performance and Service Improvement Report Home / Customer Feedback and Complaints / Performance and Service Improvement Report
• Rent Account

  Everything you need to know about accessing your rent account and making a payment online.

  Home / Frequently Asked Questions / Rent Account
• Opportunities For Young People

  Looking for your next opportunity? Livin Futures can help you find your next step.

  Home / Your Support / Work And Training Support / Opportunities For Young People
• Gas Servicing - Keeping You Safe

  The safety of you and your family is our priority. By carrying out a regular gas service, this helps to maintain higher levels of safety, health, money and also identify potential problems which may occur.

  Home / Your Home / Looking After Your Home / Gas Servicing - Keeping You Safe
• Rent is changing for all tenants

  We follow rules set by the government when we calculate annual changes to your rent.  Our teams can support you to plan for these upcoming changes.

  Home / Your Support / Money Support / Rent is changing for all tenants
• Building and Acquiring Sustainable Homes

  We aim to build and buy new homes in the right locations within our local area to ensure a mix of much needed homes that are designed to suit a range of needs.

  Home / About Us / Annual Report 2022/23 / Building and Acquiring Sustainable Homes
• Transforming Customer Experience and Digital Services

  We aim to always deliver reliable, convenient and easy to access services and keep you informed about things that matter to you.

  Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services
• Meet the team

  You will have a dedicated team on hand to answer any questions you might have about the project at the Courts:

  Home / Your Community / Jubilee Fields Estate, Shildon / The Courts, Shildon / Meet the team
• Our Legislative and Regulatory Responsibilities

  Public Sector Equality Duty, Equality Act 2010, Regulatory Standards

  Home / Our Legislative and Regulatory Responsibilities
• Previous Improvements and Regeneration Projects

  We work with you and our partners to improve the quality of life in the place in which you live. We work collectively to make the places you live in more sustainable including your homes, the land around them and the facilities and services that serve them. Find out more about the successful improvement projects we have completed in the past.

  Home / Your Community / Previous Improvements and Regeneration Projects
• Summer Holiday Activities

  Fun-filled local activities available in our communities.

  Home / Your Community / Summer Holiday Activities
• Mutual Exchange

  You can register your home for Mutual Exchange through Durham Key Options, allowing you to swap your home with another social housing tenant looking to move into either a smaller or larger home.

  Home / Your Support / Mutual Exchange
• Making A Complaint

  We always try to provide you with an excellent service but recognise that sometimes things can go wrong. We regard your comments as an opportunity to look at if our services are meeting your needs or not.

  Home / Customer Feedback and Complaints / Making A Complaint
• Customer Feedback

  Find out how you can give feedback and get involved to help us improve our services.

  Home / Frequently Asked Questions / Customer Feedback
• Benefits

  Find out more about what support we offer to help you understand benefits and check what you may be entitled too.

  Home / Frequently Asked Questions / Benefits
• Thank You For Getting In Touch

  We'd love to hear about your online experience today. The feedback you provide allows us to further improve our website and provide a better customer experience.

  Home / Contact Us / Thank You For Getting In Touch
• Online Training Opportunities

  We have a range of online training courses available for you to complete, our friendly employability advisers would love to help.

  Home / Your Support / Work And Training Support / Online Training Opportunities
• Making Alterations To Your Home

  We recognise that you may wish to make alterations to your home, so it's important that you understand what type of improvements may require our permission or an inspection.

  Home / Your Home / Looking After Your Home / Making Alterations To Your Home
• Travellers Green, Newton Aycliffe

  We worked with the community to transform this area into a beautiful, high quality, green space surrounded by new affordable energy efficient homes.

  Home / Your Community / Previous Improvements and Regeneration Projects / Travellers Green, Newton Aycliffe
• Our Service Standard Performance Home / About Us / Performance / Our Service Standard Performance
• Improving your home Home / About Us / Annual Report 2020/21 / Improving your home
• Supporting Sustainable Tenancies Home / About Us / Plan A 2022-2025 / Supporting Sustainable Tenancies
• Supporting Sustainable Places

  We are committed to enabling and delivering strong and sustainable places, that support people to thrive.

  Home / About Us / Annual Report 2021/22 / Supporting Sustainable Places
• Providing Quality Sustainable Homes

  We aim to provide you with safe, warm, high-quality, and sustainable homes.

  Home / About Us / Annual Report 2021/22 / Providing Quality Sustainable Homes
• Building and Acquiring Sustainable Homes

  We aim to build and buy the right new homes in the right locations in our local area to ensure a mix of much needed homes designed to suit a range of needs.

  Home / About Us / Annual Report 2021/22 / Building and Acquiring Sustainable Homes
• Planet A

  This year we worked with a consortium of partners in the North East and Yorkshire and bid successfully for £1.1m of Government funding, through the Department of Energy Security and Net Zero which we matched to support improvements to the energy efficiency of our tenants homes.

  Home / About Us / Annual Report 2022/23 / Planet A
• Planet A

  We aim to make a positive contribution to creating environmentally sustainable futures for generations to come, with tenants thriving in low energy homes and greener places.

  Home / About Us / Annual Report 2023/24 / Planet A
• Customer Voice in 2023/24

  We encourage customer feedback, place listening to our customers at the heart of what we do and, ensure our arrangements enable tenants to engage and influence in a meaningful way to continuously improve services.

  Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services / Customer Voice in 2023/24
• Getting winter ready

  As the temperature starts to drop, we all start to feel the costly pinch around this time of year with increased energy usage and extra spending. We’re here to support you where we can.

  Home / Your Support / Money Support / Getting winter ready
• Third Party Authorisation

  Find out if you're eligible to apply for Third Party Authorisation to help someone with managing their tenancy.

  Home / Third Party Authorisation
• North East Housing Partnership

  The North East Housing Partnership brings together social housing providers from around the North East to work collectively to achieve shared goals to improve communities and to deliver more social housing.

  Home / About Us / North East Housing Partnership
• Accessibility

  We are committed to making sure that as many people as possible can access our website and our services, receiving the same level of service regardless of their individual needs.

  Home / Accessibility
• Uploading your documents to Durham Key Options

  Find out in our short video how you upload your documents to Durham Key Options.

  Home / Uploading your documents to Durham Key Options
• Together with our community partners Home / Together with our community partners
• Work And Training Support

  Livin Futures can help you to improve your CV, develop your skills and find a job that is right for you.

  Home / Your Support / Work And Training Support
• Preventing and Tackling Fraud

  We adopt a zero tolerance to fraud, if you suspect someone if committing fraud against us you can report it online.

  Home / Your Support / Preventing and Tackling Fraud
• Tenancy visits Home / Your Support / Tenancy visits
• Your Documents

  Take a look at some of our guides, policies, leaflets and other helpful documents.

  Home / Your Support / Your Documents
• Digital Support

  We are working with Digital Unite to support you to safely access the digital world.

  Home / Your Support / Digital Support
• Annual Report 2020/21 Home / About Us / Annual Report 2020/21
• Value For Money

  The reports listed below outline how much our services cost, how they compare to other housing associations, how efficiencies are being made and how all of this contributes to providing quality homes, support and vibrant communities.

  Home / About Us / Value For Money
• Housing Ombudsman

  If you’re not happy with the final response us, you are entitled to make a complaint to the Housing Ombudsman.

  Home / Customer Feedback and Complaints / Housing Ombudsman
• Other

  View our most frequently asked questions relating to property alterations, anti-social behaviour, right to buy and right to acquire.

  Home / Frequently Asked Questions / Other
• Contact Us Form

  We'd love to hear from you. Our friendly Customer Services team will deal with your request within one working day.

  Home / Contact Us / Contact Us Form
• LiveChat with us

  Speak to our specialist money support team. They will be available on LiveChat from 10:00-12:00 every day to support you and provide advice on how to deal with the changes in living costs.

  Home / Contact Us / LiveChat with us
• Damp and Mould

  If you've noticed patches of mould in your home, we want to hear from you so we can take steps to fix it.

  Home / Your Home / Looking After Your Home / Damp and Mould
• Supporting your tenancy Home / About Us / Annual Report 2020/21 / Supporting your tenancy
• Improving your community Home / About Us / Annual Report 2020/21 / Improving your community
• Building and acquiring new homes Home / About Us / Annual Report 2020/21 / Building and acquiring new homes
• Greener Livin

  An Energy Performance Certificate (EPC) shows how energy efficient your property is by giving it a rating between A and G, with A being very energy efficient and G being not very energy efficient.

  Home / About Us / Environmental Sustainability / Greener Livin
• Planet A

  We are committed to making our homes and places more sustainable and energy efficient, helping you to live greener lives.

  Home / About Us / Annual Report 2021/22 / Planet A
• Applying for a home Home / Your Support / Renting A Home / Applying for a home
• Your Support Documents Home / Your Support / Your Documents / Your Support Documents
• Your Summarised Customer Policies

  You will find our policies here. Affordable Home Ownership Aids and Adaptations Anti-fraud, Bribery and Corruption Anti-Social Behaviour Arrears Management Asbestos CCTV Complaints, Compliments and Feedback Condition of Property Customer Voice and Engagement Customer Vulnerability Damp and Mould Development Domestic Abuse Electrical Safety Equality, Diversity & Inclusion

  Home / Your Support / Your Documents / Your Summarised Customer Policies
• Finance

  How we spend your rent

  Home / About Us / Annual Report 2023/24 / Finance
• Digital Unite tips and guides

  Here are some helpful tips, guides and other resources if you need any refresher training following our support.

  Home / Your Support / Digital Support / Digital Unite tips and guides
• Managing Condensation Home / Your Home / Looking After Your Home / Damp and Mould / Managing Condensation
• How We Treat Damp and Mould Home / Your Home / Looking After Your Home / Damp and Mould / How We Treat Damp and Mould
• Terms And Conditions

  By using our website and other relevant channels, you confirm that you agree to accept and comply with our terms and conditions.

  Home / Terms And Conditions
• Home

  Local housing provider managing and letting over 8,400 homes in County Durham, Spennymoor, Chilton, Ferryhill, Newton Aycliffe, Trimdon, Sedgefield. Provide great homes to rent, regenerating communities and building new homes for tenants.

  Home /
• Frequently Asked Questions

  Our frequently asked questions give you all the answers you need to be able to solve your query.

  Home / Frequently Asked Questions
• Search Results

  Browse our site using our on-site search to find the page you're looking for.

  Home / Search Results
• Blooming Marvellous 2024

  Our tenant gardening competition is back. It doesn't matter if your green area is large or small, we want to see entries of all shapes and sizes.

  Home / Blooming Marvellous 2024
• Rent to buy

  Rent to Buy is a government designed scheme that allows working households to rent a home at 20% below the open market rent (Intermediate rent). This can provide you with the opportunity to save for a deposit to go on and purchase your home in the future.

  Home / Rent to buy
• Support from community partners Home / Your Community / Support from community partners
• Domestic Abuse

  Find out more about the help and services we have available if you or someone you know is a victim of domestic abuse.

  Home / Your Support / Domestic Abuse
• Condition of Property Home / Your Support / Condition of Property
• Financial Statements

  Read our current and previous financial statements.

  Home / About Us / Financial Statements
• Pay Your Rent

  Everything you need to know about checking your rent balance, making an online or telephone payment, setting up a direct debit and requesting money support.

  Home / Your Home / Pay Your Rent
• Ending Your Tenancy

  If the time has come to end your tenancy, you can let us know by completing our online form.

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• Managing Waste

  We know that it can bit quite confusing, knowing how different types of waste need to be disposed and who will do it. We've outlined who is responsible for your waste and what you need to do it arrange it being removed.

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• Make Things Right: Social housing complaints campaign

  The Government recently launched the ‘Make Things Right’ campaign, which is designed to empower residents in making their voices heard when they have problems with their home and help raise awareness amongst social housing residents for how they can make a complaint.

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• Gas Servicing

  The safety of you and your family is our priority. By law we have to make sure that a gas service is carried out in your home every year.

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• Request For Money Support

  If you're in financial difficulty, get the help you need by requesting support from our friendly Financial Wellbeing Advisors.

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• Increasing energy prices

  From 1 April, households that are currently on a standard variable tariff will see their bills rise when the new energy price cap comes into force. The new cap will be announced in February. It is expected that costs will jump from £1,277 per year for the average household to around £2,000, an increase of more than 50%.

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• Yorkhill, Spennymoor

  We worked closely with the local community to create a place that people want to live and work in. Find out more about the success of the York Hill community regeneration project.

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• Anti-Social Behaviour Case Review

  The Anti-Social Behaviour Case Review gives you and your community the right to expect action where an ongoing problem is not being addressed.

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• What you can do to help?

  There are many different actions that you can take to reduce your environmental impact, run a greener home, and live in a greener way.

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• Your Home Documents Home / Your Support / Your Documents / Your Home Documents
• Your Tenancy Documents Home / Your Support / Your Documents / Your Tenancy Documents
• Your Community Documents Home / Your Support / Your Documents / Your Community Documents
• Your User Manuals Home / Your Support / Your Documents / Your User Manuals
• Your Annual Reports Home / Your Support / Your Documents / Your Annual Reports
• Managed Migration

  The Department for Works and Pensions (DWP) has published the timetable for migrating people who receive certain benefits onto Universal Credit.

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• Change Your Gas Servicing Appointment Form

  If the appointment we have given you is not suitable for your needs, you can change your appointment by completing our online form.

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• Benefits and rewards you can expect

  When you join us you can expect a host of competitive benefits and rewards

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• Contact Your Housing Adviser

  Your Housing Advisor is on hand to answer any questions or queries you have related to your tenancy, manage any anti-social behaviour issues and provide support to help you sustain your tenancy.

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• Dementia Support

  A dementia diagnosis can be devastating, but it does not mean you cannot remain independent in your home. We are committed to supporting you and your family to make sure that living with Dementia can still mean having a full and meaningful life.

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• The Courts Home / Frequently Asked Questions / The Courts
• Ways We're Helping You

  Have a read of some of our customer's stories and find out about all the different ways we're helping them get back into work and training.

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• Local Vacancies

  We have a selection of hand-picked jobs available within our communities we can help you apply and prepare for.

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